ComplaintsforSt. Paul Federal Credit Union
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Complaint Details
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Initial Complaint
08/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to urgently address the errors on my credit report caused by the unauthorized sharing of my personal information with credit bureaus, which has resulted in significant financial and emotional harm.According to 15 USC 1681 Section 602, I have the right to financial privacy, and I expect my information to be kept confidential.Additionally, 15 USC 1681 Section 604(a)(2) stipulates that a consumer reporting agency cannot disclose account details without my explicit consent, which I have not provided.The discrepancies related to STP FCU have adversely affected my financial status, and I request immediate correction.Please also ensure adherence to 15 USC 1666(b), which prohibits treating credit card payments as late under certain conditions.I strongly urge you to review my account, correct the inaccuracies on my credit report, and comply with federal laws regarding my information.If these concerns are not addressed promptly, I may consider legal action. Your immediate attention to this matter is greatly appreciated.Sincerely,*****************************Business response
08/23/2024
Upon review of our records, we do not have, and have never had a member/customer with the name *****************************. We have also verified our records to confirm that we do not and have never had anyone living at the address provided, or with the phone and/or email provided. Since this complaint was submitted by someone who is not and never was a member/customer of **********************, ************************************************************, we believe this complaint should be removed from our record.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.