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ComplaintsforRapid Restoration, LLC
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Complaint Details
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Initial Complaint
09/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Last fall, Rapid Restoration used the wrong approach to correct a ceiling problem in our bedrooms in spite of our informing them of what we thought was the underlying issue. Layers of ceiling began separating just months after Rapid's work was complete. A painter they sent to investigate confirmed that our initial suspicion of the underlying problem was likely correct and that Rapid's approach had only exacerbated the problem. We have discussed the problem extensively with Rapid (see attached email strings), and they have repeatedly promised to discuss the best solution among themselves and get back to us, but never fulfill that promise. We no longer trust that they are acting in good faith and now ask for a $4000 refund. (This sum does not include restoring the bathroom ceiling, repairing master bedroom walls, or work related to an earlier job they did for us – all of which have held up beautifully.) Please see attachment for full explanation of complaint.Business response
09/20/2021
I have left our customer a voicemail and asked them for a return phone call. While I do not agree with everything that is written in the complaint, a lot of it is accurate and I do not have a problem giving them a refund. As far as the "anniversary" timeline goes, we actually never thought of that or discussed that. We were waiting for one of our trusted painters to become available to do the repairs. I think at this point it is just better to refund their money.Customer response
09/21/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 15878429, and find that this resolution is satisfactory to me. I replied to the business' voicemail with an email agreeing that a refund would be the most appropriate solution at this point and asking that any further discussion be handled via email.
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Contact Information
1900 County Road C W
Saint Paul, MN 55113-1336
Business hours
Today,7:00 AM - 4:00 PM
MMonday | 7:00 AM - 4:00 PM |
---|---|
TTuesday | 7:00 AM - 4:00 PM |
WWednesday | 7:00 AM - 4:00 PM |
ThThursday | 7:00 AM - 4:00 PM |
FFriday | 7:00 AM - 4:00 PM |
SaSaturday | Closed |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.