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Find a Location

Custom One Renovation has 1 locations, listed below.

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    Business ProfileforCustom One Renovation

    Home Renovation

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Custom One Renovation offers custom home building and home renovation, including additions, bathrooms, decks, porches, kitchens and lower levels.

    Business Details

    Location of This Business
    652 Bielenberg Dr Ste 103, Saint Paul, MN 55125-4419
    BBB File Opened:
    7/2/2004
    Years in Business:
    40
    Business Started:
    9/1/1983
    Business Started Locally:
    5/4/2016
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    3
    Alternate Business Name
    • Custom One Homes, LLC
    Business Management
    • Todd Polifka, Owner
    Contact Information

    Principal

    • Todd Polifka, Owner

    Customer Contact

    • Todd Polifka, Owner
    Additional Contact Information

    Phone Numbers

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/01/2021

    Complaint Type:
    Product Issues
    Status:
    Resolved
    On 9/13/21 we met with ***************** of Custom One Landscaping and agreed to pay $550 for a landscaping design for our lot. *** indicated that If we agreed to Custom One doing the landscaping the $550 would be allowed as a reduction to the contract price. Custom One cashed our check for the $550 on 9/16/21. Shortly after that we met with *** and he presented the printed landscaping design containing the following errors plus other issues I do not have the room to list here: The west retaining wall is 35 feet long. The drawing shows it as 24 feet long. The east retaining wall is over 60 feet long. The drawing shows it as 32 feet long.The drawings totally take out our overflow parking area of 17 feet by 22 feet. The idea was to take out just the retaining wall and slope the soil at about a 9 % grade down to the asphalt edge, right up to where the exposed edge of the old blocks were. We did not get elevation pictures of the east or west wall as supplied for the garage wall. I would think those areas that were being re-rocked would be colored in so we know everything that is being done. The estimate does not indicate if it include reseeding or grading.His response was to agree to send a corrected design plan but also included in his email "We regretfully decline to rebid this project" in response to my question regarding reseeding. I am not sure now how I get credit for our $550, not that I would trust them to do this job correctly anymore. I had also left a call for the President of the landscaping companies owner, Custom One Homes, and was assured he would directly contact me regarding the problem(s). I never heard from him despite his staff assuring me he would contact me. However *** did indicate in an email about the errors "Please see remarks below I did hear you called into the office as well. I will mail the plans out tomorrow as well." The plans he mentions are the corrected plans. This mess caused us to miss a Fall window for the landscaping.
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    Customer Reviews

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    Local BBB

    BBB of Minnesota and North Dakota

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