Share
Business ProfileforAqua Finance, Inc.
Current Alerts For This Business
The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.
A Federal Trade Commission action against household water treatment funding company Aqua Finance, Inc. (AFI) has led to a settlement that will provide $20 million in refunds and an additional $23.6 million in debt forgiveness for consumers harmed by its dealers’ deceptive sales tactics.
The FTC’s complaint against AFI charges that the company’s nationwide network of dealers went door-to-door, deceiving consumers about the financing terms for water filtering and softening products. According to the complaint, the bogus claims left consumers with thousands of dollars in unexpected debt and huge interest payments, while its financing terms impaired some consumers’ ability to sell their homes.
At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 1 Corporate Dr Ste 300, Wausau, WI 54401-1724
- BBB File Opened:
- 11/14/1995
- Years in Business:
- 36
- Business Started:
- 1/15/1988
- Business Started Locally:
- 1/15/1988
- Business Incorporated:
- 1/15/1988
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Related Businesses
- Hours of Operation
Primary
- M:
- 7:00 AM - 10:00 PM
- T:
- 7:00 AM - 10:00 PM
- W:
- 7:00 AM - 10:00 PM
- Th:
- 7:00 AM - 10:00 PM
- F:
- 7:00 AM - 10:00 PM
- Sa:
- 7:00 AM - 4:00 PM
- Su:
- Closed
- Business Management
- Kimberly Field, General Counsel
- Bob Heyman, Senior Vice President
- Kim Antell, Marketing Manager
- Seth Devine, AVP Customer Experience and Complaint Resolution
- Nimisha Mamtura
- Larissa Marwitz, Executive Vice President
- Kurt Grossheim, President/CEO
- Contact Information
Principal
- Seth Devine, AVP Customer Experience and Complaint Resolution
Customer Contact
- Kimberly Field, General Counsel
- Bob Heyman, Senior Vice President
- Seth Devine, AVP Customer Experience and Complaint Resolution
- Nimisha Mamtura
- Larissa Marwitz, Executive Vice President
- Additional Contact Information
Fax Numbers
- (715) 848-6220Primary Fax
Email Addresses
- Primary
- (715) 848-6220
Customer Complaints
263 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/27/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
110 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Crystal S
07/20/2024
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.