ComplaintsforEyes of Mendota
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Complaint Details
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Initial Complaint
11/05/2021
- Complaint Type:
- Order Issues
- Status:
- Answered
I went to Eyes of Mendota in Oakdale over a month and half ago. I got new prescription from there. I left my old glasses there, so that the lenses could be replaced by the new prescription. They not only did not provide me with the new lenses but misplaced/lost my glasses. I cant drive without glasses and every time I call, they give me no solution. They dont give me the old glasses, neither provide me with new ones.Business response
11/29/2021
Patient ********************************* was never seen at Eyes of Mendota. All of her business has been with ******* Optical in ******* **. She is confused because her old glasses were sent to my Mendota Location due to a lab mix up. We have told her since we got her old glasses back (A week after the order was placed) where her glasses were at all times and every time she has refused to pick them up "because she wants to wait for her new glasses" that Oakdale ordered to replace her old glasses at no additional cost to her. Her glasses were never lost at any point. In fact they have been at our Oakdale location for over 2 weeks as she was notified. I believe there is a language barrier occurring here as she simply does not seem to understand the situation. She continues to call Eyes of Mendota although all of her business has been done with **************** {We are under the same company umbrella but operate independently) You will need to reach out to the interim manager ******** at *************** for further assistance.************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.