Business ProfileforMcQuillan Home Services LLC

I contacted McQuillan Brothers on 3/13/2024 about installing new hot water. Previous McQuillan experience was good. The heater was installed on 3/14/24. ****** was sales person. Could install that day. ****** did some figuring on tablet. I had a McQuillan **** coupon for $400 off. ****** mentioned program that would drain hot heater once a year, check furnace and A/C at no cost to me. Renewable after one year for $149.00 WOW Repeated back to him ...at no cost to me ? Yes was his response. The total cost of the heater would be $2681.94.( I was not explained or given choice on brand or efficiency) It was expensive but previous experience was good. On 3/18/24 I realized I had not received a receipt for the work. It was emailed to me. There was a charge for $149.00 ************** membership and ***** for a warranty ( warranting McQuillan work for one year ) WHAT ?On 3/19/24 called office. Lexi would have ****** call. ****** agreed he had not explained those charges. He would have the $149.00 and ***** removed. He called later saying manager would remove $149.00 but not *****. Compromising I said yes. On 4/4/24 no credit yet. It took 3 phone calls and 2 support staff before manager submitted paperwork for credit due 3/18. In looking at the heater it is not labeled Energy Star efficient. The model is not an Energy Star certified model. Called office on 4/18/24. They do sell Energy Star heaters. She would have ****** call me.As of today 4/20/24....no call.I was not given a choice on type or brand of heater. Nor explained why they installed the one they did. Never expected they would not sell to me Energy Star equipment.So now I am not able to get a rebate from ******************* and also no credit on State and Federal income tax. I feel have been taken advantage of by McQuillan. First $149, $99 and now finding out it was not Energy Star equipment. I removed my glowing ****** review from December. Will never use or recommend McQuillan again.