ComplaintsforBellacor.com, Inc.
Retail Light Fixtures
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Complaint Details
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Initial Complaint
05/23/2024
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
Business has gone dark Charged my account February 28 Item never shipped / never receivedInitial Complaint
04/12/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I purchased a set of counter stools are 02/23/24. I received an email on 02/29/24 that my order had shipped, along with an invalid ***** tracking number. When clicking the link in the email for the tracking number I received, the ***** site surfaced the following message No record of this tracking number can be found at this time, please check the number and try again later. For further assistance, please contact Customer Service.. The ***** site still surfaces that message, though I did receive the package while out of town, with no notification from the seller or shipper. One of the chairs arrived damaged, with deep wrinkles in the leather, that were not pictured in the listing and were not present in the second chair. I contacted customer service by text, and received a response, requesting pictures of the damage and of the boxes. I sent pictures of the damage, but I had disposed of the boxes. I have not received any response from customer service for 5 business days. I followed up with an additional text after 2 business days had elapsed, and still no response. I would like a replacement chair or to be refunded some amount of money for the damaged chair.Business response
04/17/2024
The customer reached out to us via text message on 3/30/24. We asked for photos on 4/3/24. The customer provided the photos on 4/4/24. We sent those images to the manufacturer as this is a warranty claim. We entered a replacement order on 4/12/24 which is now in process. The customer can continue to use the current stools until the replacements are received. The replacement order number is 24-2653511.Customer response
04/24/2024
I am rejecting this response because:
I received email confirmation of the replacement order on 4/21/2024, reading "your order has not yet shipped...expect a new email from us within 2 business days with more accurate shipping estimates." Two business days have elapsed and I have not received an update on the order. When ******** has shipped the order and has provided a functional tracking number, I will gladly close the complaint. Thanks.Business response
04/24/2024
I'm sorry the time frame for replacement is unsatisfactory to you. At this time, we do not know how quickly the replacement can ship. As such, we have cancelled the replacement order and you will receive a full refund to your original payment method (PayPal account) within ***** hours. The chairs do not need to be returned. You may keep, discard or donate. Thank you.Initial Complaint
01/11/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
This is reference to order #**-20097090. We received a damaged table and documented damages with shipment provided and company. A replacement was sent but then was also damaged, so the logistic provided took it back with them on the truck. A second replacement was supposed to be received but the logistic company called and said they didn't have the proper tools to deliver and setup the dining table. I have not heard back as to when a replacement will be received. It has been months and im stuck with a poor quality, damaged item. I would like a full refund for the original item as this option was provided to me via email.Business response
01/11/2023
We are truly sorry that we have not been able to get the customer an undamaged product and complete the delivery to their satisfaction. We received a call from the customer to alert us to the most recent delivery failure on 1/5/23 at which time we initiated a . We've confirmed that the most recent table is being returned to our warehouse and should be delivered to us by the end of the month. I have instructed **************** to process a full refund back onto the customer's original payment method. That will be completed within 1 business day.Initial Complaint
09/27/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered 2 chairs forom Bellacor on August 2. They were shipped on August 10, but were not delivered until September 6. Upon opening the chairs we found that the chairs were damaged and unusable. When we contacted **************** on September 14 they gave me the option of getting a refund because the chairs were defective. I waited 3-5 business days and then contacted customer service again. Today - on 9/26 now they are saying they can't do anything until the chairs are picked up by their freight company, which could take weeks. It took over 4 weeks the first time. In the meantime they refuse to do anything about my return order and I am out $3,792.68Business response
09/27/2022
Thank you for providing your feedback. We are actively working with the freight carrier to have the product picked up from you. We have confirmed that you have successfully scheduled a pickup for 9/28. As soon as the carrier picks up the chairs, we will process a full refund to your original payment method.
Please note that items that ship with a freight carrier can take several weeks for delivery and is dependent upon multiple factors including availability of vehicles, staff, and routes. Any changes to the delivery address after the product ships can also delay the shipment. In this case, the product was picked up from the warehouse on 8/9/2022. On 8/15 you requested to update the delivery address to another state, so the shipment needed to be rerouted. This added a few extra days to the travel time. The product was delivered to you on 9/6. On 9/14, you reached out to us to relate that your product was possibly defective. We asked for photos which you promptly provided. We shared those images with the manufacturer, however, in the interim you decided that you did not want replacements and would prefer to return for a refund. We submitted a return authorization request on 9/15. After receiving a return authorization, we notified our carrier partner of a pending return on 9/23. The carrier created the return in their system and reached out to you to schedule a date and time for pickup.
We will make sure that the items are picked up as scheduled. Once the carrier confirms that they have picked up the product, we will process a refund within 24 hours.Initial Complaint
12/22/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
I cancelled an item and requested a refund on December 8th. I was told repeatedly 3-5 days. It is now 13 days later and I still havent received a refund. Order Number: 21-20034987Business response
12/22/2021
The refund has been issued back to the original form of payment as of today, December 22nd, 2021. We apologize for the delay in getting this processed.Customer response
12/23/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
10/04/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
Purchased a Turin light fixture from them in a polished Nickel color for $786.56. Due to covid-19 the project was delay i.e. No lumber, no or limited workers and no supplies like nails. I have opened the package and found the wrong item and the wrong color of the item inside. The company feels faultless.Order #: 20-2361902pBusiness response
10/04/2021
Dear Better Business Bureau,
In regards to Ms. ****** order 20-2361902P. This order was placed on 7/7/2020 and delivered on 7/25/2020. As per our Terms and Conditions all returns must be initiated within 60 days of receipt of the item. Please see below. This order is over a year old and is no longer eligible for return. We understand that their was a delay in installing the fixture but the incorrect color could have been determined with the inspection of the light upon receipt.
Returns:
Items eligible for return must be initiated within 30 days from the order delivery date. For orders placed November 1st through December 15th of the current year returns must be initiated by January 31st of the following year or 30 days from the order delivery date, whichever is later.
Bellacor Pro clients must initiate returns within 60 days from the order delivery date.
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Customer Complaints Summary
15 total complaints in the last 3 years.
6 complaints closed in the last 12 months.