Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Light Fixtures

Bellacor.com, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Light Fixtures.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business has gone dark Charged my account February 28 Item never shipped / never received

  • Initial Complaint

    Date:04/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of counter stools are 02/23/24. I received an email on 02/29/24 that my order had shipped, along with an invalid ***** tracking number. When clicking the link in the email for the tracking number I received, the ***** site surfaced the following message No record of this tracking number can be found at this time, please check the number and try again later. For further assistance, please contact Customer Service.. The ***** site still surfaces that message, though I did receive the package while out of town, with no notification from the seller or shipper. One of the chairs arrived damaged, with deep wrinkles in the leather, that were not pictured in the listing and were not present in the second chair. I contacted customer service by text, and received a response, requesting pictures of the damage and of the boxes. I sent pictures of the damage, but I had disposed of the boxes. I have not received any response from customer service for 5 business days. I followed up with an additional text after 2 business days had elapsed, and still no response. I would like a replacement chair or to be refunded some amount of money for the damaged chair.

    Business Response

    Date: 04/17/2024

    The customer reached out to us via text message on 3/30/24. We asked for photos on 4/3/24. The customer provided the photos on 4/4/24. We sent those images to the manufacturer as this is a warranty claim. We entered a replacement order on 4/12/24 which is now in process. The customer can continue to use the current stools until the replacements are received. The replacement order number is 24-2653511.

    Customer Answer

    Date: 04/24/2024

     I am rejecting this response because:

    I received email confirmation of the replacement order on 4/21/2024, reading "your order has not yet shipped...expect a new email from us within 2 business days with more accurate shipping estimates." Two business days have elapsed and I have not received an update on the order. When ******** has shipped the order and has provided a functional tracking number, I will gladly close the complaint. Thanks.

    Business Response

    Date: 04/24/2024

    I'm sorry the time frame for replacement is unsatisfactory to you. At this time, we do not know how quickly the replacement can ship. As such, we have cancelled the replacement order and you will receive a full refund to your original payment method (PayPal account) within ***** hours. The chairs do not need to be returned. You may keep, discard or donate. Thank you.

  • Initial Complaint

    Date:01/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is reference to order #**-20097090. We received a damaged table and documented damages with shipment provided and company. A replacement was sent but then was also damaged, so the logistic provided took it back with them on the truck. A second replacement was supposed to be received but the logistic company called and said they didn't have the proper tools to deliver and setup the dining table. I have not heard back as to when a replacement will be received. It has been months and im stuck with a poor quality, damaged item. I would like a full refund for the original item as this option was provided to me via email.

    Business Response

    Date: 01/11/2023

    We are truly sorry that we have not been able to get the customer an undamaged product and complete the delivery to their satisfaction. We received a call from the customer to alert us to the most recent delivery failure on 1/5/23 at which time we initiated a . We've confirmed that the most recent table is being returned to our warehouse and should be delivered to us by the end of the month.  I have instructed **************** to process a full refund back onto the customer's original payment method. That will be completed within 1 business day.

Bellacor.com, Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.