Business ProfileforMetro Mobility

I have been using MM for the past year. It is totally ridiculous that my P.M. pick up time has been late almost every single day. My window for pick up is 5:15-5:45pm (Mon.- Fri.). If the service was on time (between that time frame) I would not be late for my appointment thats starts M-F at 6:15pm. (I work out of my home from then on),. Due to this problem of the drivers almost NEVER arriving within my tme window I have been late to this job WAY too often to no fault of my own.I realize probably no one cares since it is my job, not yours, but, seriously****.This is so un-professional I can't belive it. Also, every time I try to get ahold of anyone, all I get is voice mail without EVER getting a call back. Not to mention that this is after being on hold for literally 15 minutes. To all other riders out there considering using MM**** unless you like being late a lot, and reeceiving really shoddy custiomer service- this is the service for you. BTW, I did receive a response from my eariler complaint stating: "********************* pass along my apologies to ********************** regarding her dissatisfaction with Metro Mobility. Metro Mobility is shared-ride public transit, and has a 30-minute arrival window, so she is correct that the vast majority of her trips may arrive 15 minutes past her negotiated time." So, I am in the right, but they NEVER did anything to even try & correct this problem. SO unacceptable & just plain AWFUL; I have heard a lot of people having the same concerns; I am surprised they are still in business.