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ComplaintsforDeals with Wheels
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Complaint Details
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Initial Complaint
07/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased a vehicle from deals with wheels in 2023. A 2014 chevrolet Cruze. It had under ****** miles and included a warranty with ***** which included engine and transmission repairs. In march of 2024 my vehicle started having extreme oil leaks. It needed a valve cover gasket repair. I went to deals with wheels located and they repaired the valve cover gasket and it was covered under *****. Two months later in June 2024 the oil leak came back and I went to *****. They told me the correct valve cover gasket was not used and due to this not being repaired correctly the intake manifold should also be replaced and serpentine belt. ***** was informed by ***** that due to seals with wheels repairing it back in June of 2024 it was still under warranty with them and they wouldnt cover it again. I contacted **** the owner of deals with wheels who informed me he sold his shop and only has a dealership in ********. He referred me to his mechanic at the old deals with wheels location. I went to the mechanic in June of 2024. He replaced the valve cover gasket. Two weeks later towards the end of June the oil leak has come back. *** tried contacting deals with wheels several times and **** told me he would call me back as on July 5th 2024 Ive received no return phone call. This repair is still under warranty with deals with wheels and I cannot reach them. I want my vehicle fully repaired. Or if they are unable to fix this vehicle we must come to a resolution
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.