Business ProfileforThe Wedding Shoppe, Inc.

I purchased a dress from the Wedding Shoppe. It had to be ordered as they did not have this new line in stock. It was ordered and shipped to my home within the timeline they said and the dress was the right size and color, no issues. I ended up having to return this dress which was not had nothing to do with the Wedding Shoppe. I returned the dress within 15 days as stated. Today the amount of the refund showed ** in my account and it was considerably lower than I was expecting. Not even 50%. I called to speak to the manager and spoke to ********. She explained the refund policy. I asked her why only 50% and what are the "restocking fees". This is when she became impatient and said didn't know but that was the policy and it was on the contract I signed. I asked her if there was a corporate office or another manager I could speak to. I felt that it was worth asking. ******** refused to give me her managers name and number and went from being impatient to raising her voice, talking over me and accused me of talking to her like she was a child. I apologized to her for that and let her know I was not accusing the Wedding Shoppe of any wrong doing and again asked for another contact person. ******** then responds with "why would I give you her name and number when all you are going to do is call and harass her." If I was talking to her like she said I was and if I was the one being combative and rude, why wouldn't she want to end the call and simply give me her managers phone number? She continue to refuse even after I reiterated that I was not calling to complain about the service or the handling of the return. In my opinion, ********** handling of my call, her raising her voice, talking over me, accusing me of talking to her like a child, and the most surprising part of all - her flat out refusal to pass along the name of her manager, is unacceptable. I would like to get the name of the person I should talk to, but I would also like an apology from ********.

Hello ***** ***** you so. much for your feedback and apologize that you did not have a positive experience with our store. Per our contract: TERMS AND CONDITIONS BRIDAL, *BRIDAL PARTY and ACCESSORIES:*Bridal Party includes the following; Bridesmaid dresses, Junior Bridesmaid Dresses, Flower Girl Dresses, Mothers dresses, Special Occasion dresses, Flower Girl, Ringbearer, Tuxedos and Suits.RETURN POLICY BRIDAL AND *BRIDAL PARTY: We offer a 50% merchandise refund on bridal, bridesmaids, mothers, flower girl and special occasion dresses, as well as tuxedos and suits. Returns must be within 15 days of purchase or receipt of merchandise. Return merchandise in its original condition, and in original packaging with tags attached. Please note that monogrammed, dyed or personalized items cannot be returned or exchanged.RETURN POLICY ACCESSORIES: We offer a full merchandise refund on all accessories. Returned must be within 15 days of purchase or receipt of merchandise. Return merchandise in its original condition, and in original packaging with tags attached. Please note that monogrammed, dyed or personalized items cannot be returned or exchanged.SIZING BRIDAL AND *BRIDAL PARTY: The manufactures size chart establishes a standard size and I understand that alterations will be necessary to custom fit the dress. Alterations are not available through Wedding Shoppe, Inc. For your convenience, visit WeddingShoppeinc.com for a listing of seamstresses in your area. I have reviewed the manufacturers size chart and I understand the size I am ordering is MY DECISION. PAYMENT & SHIPPING SCHEDULE BRIDAL AND *BRIDAL PARTY: Bridal and *Bridal Party orders are special custom orders for style and color. All merchandise must be paid for in full at the time of purchase. Standard delivery is approximately 4-6 months for bridal and up to approximately 3-4 months for bridal party after the order is placed. Ship dates are approximate and can vary depending on the manufacturers shipping schedule.INSPECTION, DELIVERY & PICK UP BRIDAL AND *BRIDAL PARTY: All merchandise must be picked up within 30 days of notification and inspected for correct style, size, color and defects. Merchandise that is paid in full but not picked up within **************************************** your account. Unpaid merchandise not picked up within 60 days may be returned to inventory and all deposits forfeited. Once your merchandise is received, it will be inspected for style, color, size, and defects. If your item was selected for shipping your item will be shipped directly to the address provided. Group bridesmaid orders are sent to the address provided and the bride will be sent an email confirmation with tracking information. For single orders, your dress/item will be sent to the address provided. You will be sent an email confirmation with individual tracking information. If a package is returned to Wedding Shoppe, Inc. undeliverable, it is your responsibility to pay the re-shipping and handling of the merchandise. If the email address and/or ship to address changes, it is your responsibility to notify Wedding Shoppe, Inc.INSPECTION & PICK UP ACCESSORIES: All special ordered merchandise must be picked up within 30 days of notification. Manufactures require merchandise be inspected for correct style, size, color, and defects within 30 days. Merchandise that is paid in full but not picked up within **************************************** your account at your expense. Unpaid merchandise not picked up within 60 days may be returned to inventory and all deposits forfeited.STORAGE AGREEMENT BRIDAL: Wedding Shoppe, Inc. offers a storage solution for your gown after it arrives. At the time, you purchase your gown, you also may include the purchase of up to one year of storage for $59.99. If you choose not to inspect, try-on or pay your balance within thirty days of the notification date, or if you decide you want storage any time after you purchase your gown, the storage cost is $89.99 for up to one year. Ask to view our storage agreement for complete details.LIMITED LIABILITY: This merchandise is a special customer order, and may be subject to delays in manufacturing shipping or unavailability of style or colors ordered. Wedding Shoppe, Inc.s liability for delays or non-delivery of these items for whatever reason is limited to the retail.Again we apologize that you are unhappy with our return policy and customer service. For the privacy of our employees we do not provide customers with the our management's cell phone numbers as requested. Please let us know if you have any further questions.

I received an email response from the wedding shoppe, but it was just a copy of their refund policy. None of what I reference in my feedback has been addressed.