ComplaintsforRiverview Law Office, PLLC

• Initial Complaint

  08/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Business claims that it can only receive payment via my checking and routing number and generating a check internally. Business is writing checks internally with my routing and account number and paying themselves with that check. Business has an online website in which payments can be made but it refusing me from making payments online. When pressed for the reason why, I am transferred to a combative manager who ***** me "I dont need to tell you why we are doing it this way." I am concerned that the business is a scam.This is for a medical debt so we have little influence in how we get this handled. If we dont pay the debt, we get our wages garnished.

  

  Business response

  08/02/2024

  Our offices representative previously explained that online payment is not currently available due to the account status. Payment may be made via check by phone, debit or credit card. Our office may be contacted by phone to change the payment method. Payment may also be mailed.

  Customer response

  08/02/2024

   I am rejecting this response because: The business has yet to provide a response beyond "Because we don't want to" to my question of why I cannot pay this bill online or see a balance. They are fully capable of providing online information and bill pay but are choosing, for this particular account, to not offer this feature. Other accounts with this business have the capability to access balance and payment online. The business is also generating its own checks with my routing and banking information on it. This process was not explained clearly, if at all, at the outset of this repayment. As we have no other choice but to use this vendor for payment, concessions need to be made. Nothing to me suggests that this business is legitimate and I have serious concerns right now. Without this information being made available I will be forced to stop making payments. 

   

  
  

• Initial Complaint

  11/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have not been asked to come to court, I wasnt notified of anything. The most that I was able to find out what that its from an old medical bill. I have insurance and have had it for years. You cant get anyone at this so called law office to speak with you. No return calls.. Im just lefted empty handed.

  

  Business response

  11/22/2023

  We understand the consumer believes they were never notified of court proceedings, that the consumer always had health insurance, and that the consumer is unable to reach someone with someone with my office to discuss the account. My ********************** served the consumer the court information via personal service by the Ramsey County Sheriffs office at her address on September 27, 2023 at 4:05 PM.The consumers services were billed to the insurance company on file with my client, and insurance provided payments and adjustments. The remaining balance is due to the consumers deductible.  Finally,my office has no record of the consumer attempting to reach my office prior to filing a complaint with the BBB, however my office attempted to reach the consumer with no response numerous times since the file was placed with my office in 2020. We note that after the BBB complaint was received by my office,the consumer did contact my office and we reached a resolution during that telephone call.

  My office has also provided information directly to the consumer in response to this complaint. 

• Initial Complaint

  11/09/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I received a settlement offer letter from Riverview in the spring of 2021. Due to my employment circumstance, I was unable to pay the bill until November, 2021. I did reach out to Riverview and request an itemized statement, but have yet to receive it. I was sure I had already paid them.They claim it was mailed on 9/10, but I still don't have it. I didn't want my debt to carry on any further, so I sent in the payment and assumed I had not paid it yet (the itemized statement was supposed to clear that up). When I sent in the payment for the settlement offer amount, I was told by Troy that the offer had "expired" and I would need to pay the full amount, plus an additional amount that was added to my account in the summer. I offered to pay the additional amount, but requested they honor the settlement balance from their letter in the spring, as it stated nowhere on the letter that the offer was temporary. Troy declined and said he was not running my card for the payment because it wasn't enough. I asked numerous times for a reconsideration, pointing out that I would have no way of knowing the offer expired. I was then referred to my health care provider to ask about a settlement. I called my healthcare provider and they said they do not offer such a thing, everything would have to go through Riverview. I am requesting that Riverview honor the initial settlement offer amount in their letter, as they did not communicate a time lapse or expiration of the offer to me. And I am requesting they add expiration language to their settlement offers to ensure honest practices.

  

  Business response

  11/11/2021

  My office has mailed several letters to the consumer regarding the unpaid accounts with my client. My office reached the consumer by phone in September 2021, and she indicated she had been throwing our letters away because she believed she paid a collection agency in October 2020. Our representative offered to mail an itemized statement to the consumer so she can cross-reference the accounts she had paid with the accounts placed with our office. Our office mailed the itemized statement to the consumer the following day. Two months later, the consumer mailed our office card information to accept a discount offered in April 2021. However, my client had placed additional accounts since April and the consumer had been notified of this by mail in July 2021.  When my office spoke with the consumer in November 2021, our representative explained we received the payment information however we were unable to process the payment since the offer had expired and additional accounts were placed with my office.  Our office has mailed the consumer multiple letters since the April letter listing the full balance without a discount offer.
  We recognize that the consumer is frustrated that our office is no longer authorized by our client to accept a discounted payment that was offered seven months ago. As the letter notes, we are not obligated to renew the offer. My office did explain that our client offers a financial assistance program and the consumer may seek a discount if she believes she may qualify. Our office has mailed an application for the program to the consumer.

  Customer response

  11/11/2021

   I am rejecting this response because:
  
  This response does not address the concern that I raised with the settlement offer failing to disclose a time limit and being temporary in nature. If a balance was one number and a settlement was offered for a lower amount, they should honor that. 

  

  Business response

  11/16/2021

  We understand the consumer is upset that the letter did not list a time limit. However, because no time limit was stated, the offer needed to be accepted within a reasonable amount of time. The consumer is attempting to accept the offer nearly seven months later. Additionally, the discount offer was revoked when the consumer was notified that our client had placed an additional account with our office and the total balance had increased. The consumer received multiple notices listing the new balance with no offer for discount. For these reasons, the consumer no longer has the power of acceptance under common law.

  Customer response

  11/17/2021

   I am rejecting this response because:
  
  I do not agree. The Business already acknowledged that was under the impression I had paid original bills in 2020 and did not see subsequent bills after the settlement offer. It wasn’t until I called in November that I was made aware of an additional charge. It’s not a common law change if I’m not aware of the change in terms. Just because a business feels the timeline is appropriate to expire doesn’t mean it expires. I’m. It asking for my debt to be written off. I offered to pay the new account amount. I offered to pay the settlement amount. I’m disbursing these discretionary terms in which the business rescinds their settlement agreement. 

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