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Complaint Details
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Initial Complaint
03/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My husband and I purchased a 2011 Jeep Grand Cherokee on 1/10/2023, we paid 7k cash. We drove the Jeep for 12 days before it started overheating.When we bought the Jeep, we were told it had a fresh oil change, new water pump and timing chain. We took it to a shop to have it tested and were told none of that was true, it needs a whole new motor, along with a list of other things. I was told they put a quick fix sealer in the motor to hide head gaskets being blown. We contacted the dealership they wont even talk to ** anymore. We need this resolved. We are now having to pay another 7k to drive it. Unfair and shady business. We feel totally deceived as consumers.Business response
07/10/2023
The customer bought a 2011 Jeep grand Cherokee with ******* miles, as is with no warranty, about 2 months later he called complaining about his water pump leaking, and if we are willing to fix his vehicle, we told him you purchased a used vehicle with over 200 thousand miles, as is no warranty.
Customer response
07/10/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me. We were never offered a warranty on this vehicle. Never! We didnt need a new water pump. We were sold a car with a bad engine and they knew it. We had to put an additional **** into a car they sold us as a good running vehicle. I think some type of compensation isnt too much to ask.
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Contact Information
1035 Concord St N
South Saint Paul, MN 55075-1108
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.