ComplaintsforDone Right Carpet & Restoration, Inc.

• Initial Complaint

  12/21/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  9/27/2021 Done Right worked for 3 hours removing sewage soaked items from my basement. **** scribble a quote on a piece of paper for 5 continuous days of work and multiple truck loads to remove damage items. I need this work completed as a physically disable woman which lives alone I could not complete the work . A Properyty manager stopped by to review the lack of work that Done Right had completed on 9/27/21. The fire department came on that day also and said with all the sewage still on the floor that it was not safe for my dog and I to sleep in the house that night. **** never returned until 10/1/2021 to pick up his fans that he had left at my home for 5 days. I told him since he did not return that I had my basement cleaned and he could take his fans and leave my property. **** became very verbally abusive and my friend that was there at the time and I were scared. I went into the house and wrote a check and note stating that he was paid in full the amount of $3,024.00. This was and error on my behalf, as I only wanted to pay ********. I was scared and just wanted him to leave I forgot about the $1,000.00 down payment that I made on 9/27/2021. **** wanted the $6,000.00 , I told him he had never provided me with a billing statement of work completed on 9/27/21, and had not returned to complete any of the other bid upon work. He then said he wanted the blank billing sheet from 9/27/2021 ,I told him no and he started yelling at me again. I told him to complete one dated 10/1/2021 and he refused. **** then went into my basement while yelled down to get off my property. He filmed the cleaned work in my basement that Done Right did not perform stating what a good job it was. Upon returning upstairs I repeatedly told him to leave my property. **** then attempted to enter my house again as I stood in the door way and I told him to leave and he pushed me as he tried to enter, I pushed on him until he finally backed up from my doorway. The police were called to remove

  

  Business response

  12/23/2021

  Owner call Done Right out 9-37-2021 she stated he was a hoarder and drain company will not clean drain until we get path cleared and raw sewage removed. We gave her estimate $6,000.00 she initialized estimate amount, let her no Equiptment will run 5 days once 3 tech removed contents 3 hours straight extracted cleaned floors. She said sewage had been there at least 2 weeks when stepped in home all windows open she was blowing fans string sewage gasses around home. State ************** said no coverage she called them she became very angry when she dont have rider to cover. She said only could pay $1,000.00 start on cc will get loan credit union. When came back she was rude said got 5 minutes or less to get Equiptment out of home. We have video she assaulted me tried to take my phone walking out of home have before and after pictures of job she paid ******* still owes $1,976.00 she claimed call cops I did call them got case# they asked if got video of assault grabbing me I do did not file charges. Happy to get out safely no refund all pictures before and while and after and assault video and payment recorded unfortunately did not have funds to pay and became violent. 

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