Business ProfileforiStorage

I have been renting a storage unit for a year. On April 19th, the company discovered that my lock had been broken off in a break-in, and they put one of their locks on it, (which I appreciated).I started reaching out to them on April 27th to get access to my unit. I called and texted every single day. I tried both the local and the corporate numbers. I tried any number I could get my hands on. Someone at the corporate level finally started responding to texts, but were unable to help me because they weren't local. Every day they said they'd tell the local person to contact me. And every time, the next day, I'd have to text back that I hadn't heard from the local person yet. Finally, I started threatening to go to the police, and after the 2nd time I threatened that, I finally heard from the local *** on May 11th. (It's worth noting that the location I rented from doesn't even have anyone working there, which is part of why it took so long to make contact, and probably also why they were experiencing break-ins in the first place.)So I finally got access to my unit on May 13th, three weeks after they'd put their lock on it, despite being fully paid up in my rent. Clearly, I didn't want to rent from them anymore, so I went to my account online and "scheduled a move-out date," (AKA, closed my account), and cancelled my automatic billing, all effective May 20th, because I was already paid up through that date. I got all of my belongings out by May 16th, and removed my lock. That should've been it.But I got billed on May 21st for another month, despite having done everything required to close my account. The bill had an email address on it, and given my prior lack of ability to reach anyone by phone, I used the email address to complain that I was billed when my account should be closed. No response, of course. I've tried two more times to complete a "move-out date" online, and despite a confirmation each time, the account still hasn't been closed.