ComplaintsforOTE Welding Inc.
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Complaint Details
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Initial Complaint
07/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On October 17, 2023 I ordered two custom handrails for the steps at my daughter-in-law's house in **************, **. I paid a 60% deposit of $1,173.53. I was told to expect deliver and installation in early December, 2023. Time passed with no further contact from the business. Sometime in January I was contacted by *************************, my contact at the company. He said he had been ill but would soon complete the job. I heard nothing further until I received an email from him on April 21, 2024 informing me that he had completed the railings and was going to do a test fit before completing the final finishing step on the railings. I have heard nothing more since then. On July 2, 2024 I stopped by the company's place of business and discovered that they had removed all of their equipment the previous week. I would like the company complete the job or to allow me to pick up the "almost completed" railings so that I can find another company to complete the final finishing step so that I can install the railing myself.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.