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ComplaintsforLisa Star Yorkies
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/23/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Contacted website regarding purchase of puppy. They stated cost, what it included; puppy, registration, health guarantee and shipping (to my door of the puppy). They wanted me to only use Zelle for payment and when my banking establishment limited how much I could send to Zelle, breeder provided another form of payment. I provided all (stupid move). When I failed to receive timely responses, I said I would report them to BBB. Provided me with a phone #, said puppy would be shipped next day. Sent me emails and information how puppy was being shipped and when he would arrive. Later in day received a request of $750 for pet insurance in Nebraska from a "shipping company". Stated puppy would not be shipped any further. I contacted breeder and they requested I provide them with $500 more, which would be refunded to me. I said no more money. No puppy, a partial refund will be issued to me as I reported the **** to them. However, I'm out $300.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.