ComplaintsforCornerstone Concrete LLC
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Complaint Details
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Initial Complaint
07/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Deposit: 6/17/2022 Final payment 7/23/2022 Total amount $9,060.40 The 50 foot long diagonal swale (gutter) Cornerstone constructed into the slab has caused my driveway to washout 4 times in the last year. They made repairs once, in part because the slab was becoming undermined in the corner from the concentrated and destructive water flow. The slab should been flat dispersing water off the sides. They have since taken no responsibility, 'not our fault', and refuse to make repairs to correct the problem they created. They made a gross error in the design and construction of the concrete slab, and apparently do not have the integrity to stand behind their work and make needed corrections.Business response
07/31/2023
We have stood by **** side since the project was completed. When *** informed us of his dissatisfaction on the erosion he had on the edge of his driveway that Cornerstone installed for him he has taken a lot of time with our operations manager and our quality control manager in strategizing an action plan to solve his concern. Since the completion of his driveway we have physically taken action 4 different times to remedy this problem and we never ghosted him or blew him off. We have come to a resolution with *** and this issue is solved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.