ComplaintsforCub Foods
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Complaint Details
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Initial Complaint
11/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Cub - ********* West at HarMar First off I would like to say how embarrassed I felt here. I am a father with two kids just trying to grocery shop Im new to the area. I saw a really good deal on 12 packs of soda if you buy four or more you get them at $3.88 apiece, as I was in line, I saw that my ticket was almost 50% more for 12 packs of soda than what I was supposed to pay. They said I had to have my rewards card so I downloaded the app right in front of about three of their employees, and they watched that their app wasnt working correctly and told me to my face that I needed to pay full price this time but I could get the deal next time by paying full price I was paying almost an extra 53% on top of what I was already paying for the **** packs. Yes I said 12 of 12 packs full price was almost 7 dollars but with reward card I get them on sale my one-year-old screaming my three-year-old screaming about his cookies. It was a terrible situation to be in and no one even cared. They actually were really going to have me move forward and pay full price for the soda because the app that I downloaded wasnt working to give me a rewards card so I could get the discount on the soda that is just ridiculous. The people that you have running this location in ********* ********* really need new training Im an entrepreneur, and if I was overseeing a situation like that and I saw that this guy has kids all his groceries are on the register already went through my my tickets almost $200 but youre gonna add 53% extra on top of my $200 ticket because my rewards card doesnt work. No I wouldve helped the man out and I wouldve done some decency but not this location not the five employees that watch me go through frustration and embarrassment just to not have to pay for something so ridiculous when it clearly says ** *********** the sale. This is the location. ****************************** ********* **Business response
11/20/2023
Hello *******,
We've received your message from the Better Business Bureau regarding your recent shopping trip at our ********* West - Har Mar location. We sincerely apologize for the experience you had with receiving the sale price for twelve 12-packs of soda. We strive to provide a pleasant and hassle-free shopping experience for all our customers and we are very sorry this was not the case on your recent visit with us. We would like to put you in touch with our ***************** team to resolve your account issue to ensure your My Cub Rewards account will work properly on your next visit. You will receive an email message from our team shortly. We will also be sharing your message and contact information with our Roseville West - Har Mar team for follow up with you to address the interactions with store associates when your My Cub Rewards discount was not being applied. We appreciate you taking the time to reach out us and bringing this to our attention. Please let us know if there is anything else we can do for you.Best regards,
*****************
Customer response
11/20/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.when r they reaching out to me ?
Initial Complaint
05/23/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
May 23rd, 2023 at around 2:30 PM Setup at store for electric cart use and return are not usable to disabled people who shop alone.Why have them if the carts are NOT easy to get and return? The way the Northfield store handles the carts - a disabled person will get hurt trying to use them and could *** the store.Business response
07/18/2023
I am reaching out to you regarding a recent complaint ID ******** dated 5/23/23.
Our department has just received this written complaint and are responding to customer today.
Please accept our apologies for the delay here.
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Customer Complaints Summary
5 total complaints in the last 3 years.
3 complaints closed in the last 12 months.