Customer ReviewsforWatson Appliance, Inc.

Watson Appliance repaired our Capital Range/Oven April 2024. We paid $588.57 for a part that had to be ordered through their parts department: Thermostat Oven Broil. The technician left the old part and packaging for the new part. I did a web scrape on the web and found three different outlets that sold the same part: Fisher & Paykel Part #210779. Prices were $261.17, $279.70 and $241.95, with an average price of $260.94. Watson's in theory marked up the part installed by 226%. I can understand a reasonable mark-up on a part however 226% seems like a fleecing and shameful. I would not recommend Watson's to any of my friends and plan to post a comment on the MN Attorney General's Consumer Assistance portal.

*************************,Generally speaking, companys purchase at wholesale prices and sell at retail (marked-up) prices. If they dont mark up the prices, they would be incapable of remaining in business. Now, if you are asking if stores have the right to mark up the prices above the Manufacturers Suggested Retail Price (****), again, generally speaking they do have that right, since the **** is a suggested price established by the manufacturer. ****, our technicians will NEVER repair an appliance without getting approval first from the owner, which we did receive.With that said, we are grateful for your loyalty and patronage, and would like to keep you as a customer. As a gesture of goodwill, I would like to offer you a $150.00 refund with the hopes of keeping you as a customer.***** ********************************************************************************************************************************** ************ ext. 101 | ************************************************************************

On Friday, July 8, our oven gave out. It displayed an error code of F10 indicating, as I found out later, that the oven was overheating. We unplugged the range and I called Watson Appliance to see about getting it repaired. I was told the earliest a tech could come out was Friday, 7/15. I was given an appointment window of 10:00 A.M. to 2:00 P.M. At 1:55 P.M. on 7/15, I called Watson’s office because no one had shown up yet and they were not likely to make the window. The lady asked me to hold on. She contacted the tech and then she told me that he would be here within a half hour. The tech showed up and pinpointed the issue as being a burned out control board. He calculated a price, and when I heard it, I told him we would look into replacing the range. After researching the price of a new range, I called Watson back on Monday, 7/18, and said we would like to go ahead with the repair. The lady said she would talk with their parts department and see when the part would be available. Then she would call me and schedule the installation. Two days later, when I hadn’t heard back from her, I called her to find out what was going on. She put me on hold, then came back and said the part was due in the next day. Installation was scheduled for Wednesday, 7/27, between 1:00 and 5:00 P.M. Wednesday the 27th came and went. Watson was a “no show”, “no call.” Since then I have called another company for the repair. Their tech was on time and installation is scheduled for the first part of next week. This afternoon, 7/29, I received a call from Watson, wanting to update me on the status of the part they were waiting for. Buyer beware when dealing with Watson Appliances. They either have so much business that they can’t handle it all, or there is something else wrong there, but their customer service and follow-up leaves a lot to be desired Oh, and did I mention that the other company I called is doing the repair for close to $200 less than what Watson had quoted me?

Good Afternoon, As much as I would like to reiterate a different side to the story, I cannot. I do apologize for the lack of communication within our staff. I truly believe that we run a very tight ship especially when it comes to customer **********************. We strive on doing our very best to communicate with the homeowners regarding the progress of their repair. The summertime in the appliance repair industry is extremely busy, unfortunately at times things do fall between the cracks and get overlooked. I cannot apologize enough for the mishandling of the service that you received from us. Please give me a call and Ill issue you a refund for the service call fee that you had paid.Please except my deepest apologies,***** Watson Watson Appliance Parts & Service ************************************************************************** ************ ext. 101 | ************************************************************************