ComplaintsforDigi Key Corporation
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Complaint Details
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Initial Complaint
03/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Ordered merchandise from Digi Key 01/02/2024 Invoice # *********. It was shipped 01/03/2024 by ***** tracking #************. Unit arrived defective from manufacturer.Requested return 02/01/2024. After additional phone calls get RMA 02/13/2024.Shipped back defective unit. Digi Key received return 02/19/2024. After 1 week I call Digi Key and they promise to return money within 10 - 14 days.Today (03/05/2024) person from customer support informed me - they are distributor and not responsible for merchandise ************* will be send to manufacturer for making decision. I may got my money back some ware. Maybe.Business response
03/06/2024
Hello *****,
Please accept our apologies for the delay in this reported defective issue. Our CS Supervisor emailed you at the email address provided and has expedited the credit. We sincerely apologize for the delay and please let us know if you have any questions. Thank you!Initial Complaint
12/15/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased some products from the company. Prior to shipment I receive an email from the company stating a problem with an "internal delay". I have received 2 NON answers back from the company. The ************ an expected date of shipment, the next one was a reply of "some error caused a problem" ...Well no s*** Sherlock...as if I couldn't figure that out. So now it seems that they want to ignore my question. It's a very simple question. I'm not accepting some BS boilerplate answer such as I've been given. What is the precise reason for the "internal delay"??Business response
12/21/2023
Dear **********************,
Thank you for sharing your concerns with us and our sincere apologies for the delay in shipping your order. Due to a high volume of orders, it caused a delay in shipping your order on Friday December 8th. Your order did ship on Monday December 11th. Our customer service representative also called you to discuss yet was unable to connect with you so she left a message with her contact details if you would like to discuss further. DigiKey strives to ship same day and we apologize for any inconvenience this has caused you. We are taking steps to improve our output and hope to regain your trust in our business going forward. If there is anything else we can do, please let us know. Sincerely, DigiKey Customer Service
Initial Complaint
05/12/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On April 30, I placed order #********. One of the items in the order, part # "C05582BR-50-ND 05582.18.08", was described as a "Value Added Item" which DigiKey elaborates on as follows: "This is a value added item which ********* assemble or package. In most instances we can assemble or package this item specifically for your order and ship it the same day."12 days later, I have not received the item and this part is listed as backordered.I contacted DigiKey by email and they refused to disclose their knowledge of a delivery window, stating "the delivery time for item C05582BR-50-ND has been suppressed". After a couple of more back-and-forth emails, the company stopped responding.As of this writing, the above description "In most instances we can assemble or package this item specifically for your order and ship it the same day" remains on the company's website for this product's description. Given that I've reported the backordered status to them, I take this to mean the company is knowingly and intentionally misrepresenting the availability of its products.Business response
05/19/2023
Dear Customer, Thank you for bringing this issue to our attention. I apologize for the poor customer service you received regarding this order. Proper internal procedures were not followed regarding your notification and the information that was shared, or in this case, the lack of information shared was not helpful. As per our conversation earlier this week, the product to complete your order is scheduled to arrive the end of June. We are also trying to expedite the product so we can potentially make this item for you sooner. In regard to our web messaging, I'm sorry you feel that it is misleading. We typically have stock to assemble value-added items, and if we do not, notify our customers quickly of the anticipated delivery dates.
As we do not assemble value-added items until after they are ordered, they appear in your cart as back-orders. As stated, in most cases we can assemble and fulfill them, so we wouldn't want to show the lead-time of the master parts, as we would in the case of a true backorder. This is an internal process that is under review for improvement, and all parties involved in your case have been advised of the correct processes to follow. Again, thank you for bringing it to our attention. We appreciate your business, and I hope your next interaction with ** is satisfactory. Best Regards.
Customer response
05/19/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
08/30/2022
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
We placed two orders of different equipment that were in-stock, one on 8/22/22 and one #******** on 8/23/22. Neither has shipped as of today 8/30/22. I contacted DigiKey to have the second ordered #******** cancelled as we no longer needed it. They told me they couldn't cancel the order because it was in processing at the warehouse. It has been in processing at the warehouse since we placed the order but yet it can't be cancelled! Now I will have to return it and pay return shipping and possible restocking fees. This it a failure at DigiKey.Business response
09/13/2022
Dear Customer, We apologize for the delays and lack of customer service you experienced. We have contacted you and understand that you have elected to keep the parts that subsequently shipped. We hope that your next experience with us is more positive. Best RegardsCustomer response
09/14/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
05/06/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Date of transaction: April 25, 2022 Invoice Number: ******** Items Ordered: Kits 1738-MBT0021-EN-1-ND and 1738-MBT0021-EN-3-ND Issue: Neither of the kits shipped to me kit fits the description on their website. The description for both kits states that the *** Micro:Bit is included in the kits. Neither kit shipped came with a Micro:Bit. As a result of my complaint they have updated their website to say the Micro:Bits are not included (I have screen captures of the web pages before they were updated). In addition, kit EN-1 came with V2 of of the product whereas kit EN-3 came with V1 of the product. The specs for both kits show an image of V2 for both kits. The V1 kit is a discontinued and obsolete product. This error has not been corrected on their website. This appears to be because they have a large number of the obsolete products in stock and are trying to sell them as V2 kits. After two emails all they offered to do was to let me return the items. Because these items were required for a student camp I could not do this and I obtained the missing and obsolete components from another supplier. I have followed up with further emails but they are not responding to me and this is why I am filing this complaint. Their customer service is appalling. In addition, kit EN-1 comes with V2 of Maqueen Plus whereas kit EN-3 comes with V1 of ******** Plus. The V1 kit is a discontinued product. This is not stated on your website.Business response
05/13/2022
Dear Customer, Thank you for sharing your concerns with us via the BBB regarding the purchase you made with us on April 25th. As you noted, we have updated the descriptions on our website to indicate the micro-bits are not included in the kits. I thank you for bringing this to our attention so that it can be rectified. Our product manager is working with the supplier to understand the version update that has been made and any differences that *** need to be noted along with reviewing the inventory we have on hand. I apologize for the inconvenience you experienced and the less than stellar customer service you received in this matter. We will issue a credit to your **** for the $41.55 expense you incurred for the micro-bits. I hope that your camp was successful. Best RegardsInitial Complaint
12/17/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I woke up this morning with 4 charges for $660.14 on my card from DKC*Digi key Corp - No idea who this company is? Apparently they sell electronics? No one I have ever done business with. Further there is an authorization from build.com. Seems like they get a lot of scammers using their website with fraudulent cards.Business response
12/20/2021
Thank you for bringing this to our attention. We have contacted this individual and advised him to contact his credit card company to dispute the charges by initiating a charge-back. His card was compromised by someone and utilized on transactions with us. The charges will be credited in full once the charge-back is received. Best RegardsInitial Complaint
08/24/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
Digi-Key Corporation (Automatic Payment through PayPal)Total charged $88.58 May 27, 2021 *********** DigiKey does not appear to be a valid company, I was looking through my paypal transactions (which I rarely use), and noticed this transaction for $88.58 which was the only one I didn't recognize, so I proceeded to look up information about this company who claims to offer electronic components. Their webIsite site is non-functional. I truly don't recognize this transaction, and I've filed a dispute with my bank and with paypal already, however I wanted to go ahead and let the Better Business Bureau know as well. Thanks for your time,***********************Business response
08/25/2021
Thank you for bringing this matter to our attention. We have verified that an order was placed via our website for the amount referenced, using the name, phone number and email address for ***** on May 21, 2021. The order however was shipped to a different address and state, so appears to be fraudulent. We have notified paypal and responded to their inquiry regarding the disputed transaction. ***** will receive a credit for the amount based on the determination that it was a fraudulent transaction. We have left two VM messages for ***** in regard to this matter, but have been unable to reach him directly. We are indeed a legitimate global electronic component distributor, with a valid and functioning website, at www.digikey.com. We would advise ***** to work with ****************** as it appears his account has been compromised. Please let us know if we can be of further assistance in this matter. Best Regards
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Customer Complaints Summary
12 total complaints in the last 3 years.
4 complaints closed in the last 12 months.