Complaintsforwavycase
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Complaint Details
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Initial Complaint
01/14/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Deceptive selling practices. Sold a jacket in Adult size M which fits a 10 yr old child. I asked to return and send me correct size jacket and they refused. Even though they have a 30-day return policy.Initial Complaint
10/18/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered a product from business’s website and was charged $32.57 on 8/4/2021. The product arrived nearly a month later defective and useless. I emailed customer service on 09/02 asking for a replacement and after sending a video demonstrating the issue they agreed on 09/07 “ to have a replacement sent as soon as possible”. I emailed again on 09/18 asking for a status update and was informed that they were “ still waiting to hear back from our shipping facility” and was offered a refund instead. I responded that I would like a refund at this point, and did not receive a reply. I responded again yesterday (10/14) stating that I would like an immediate refund or I would be contacting the Better Business Bureau, and received no response. I would like an immediate refund.Customer response
10/18/2021
The website is www.soaringorb.com. I’m not sure of the business’s official address but an address on the shipping label is 3165 Lexington Ave S, Eagan, MN 55121. I would like to add to my complaint that just this morning (10/18) I received a second product in the mail that looks as though it was stepped on. Needless to say it also did not function whatsoever and I still believe that the refund offered to me should be immediately granted.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.