ComplaintsforEvergreen Construction Company, Inc.
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Complaint Details
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Initial Complaint
11/22/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
Contacted them for an insurance claim in ********* permits issued 5/26/2023. They replaced the roof within a month but did not complete repairs. City permit expires today and they have still not completed the engineering repairs, and the roof cap is crooked because they did things in the wrong order. They have not answered a call from us in about a month.Business response
12/04/2023
The customer has some underlying roof framing issues, that needed all summer for us to get an agreed price with their insurance carrier.
See note: ****************;
9/22/23 11:34 AMSupplements
To: ****************** HahsJerad ****
SUPPLEMENT APPROVAL:
Previous RCV: $18,272.25
Approved RCV: $31,677.43
Approved amount $13,405.18
**Please proceed with ordering the remainder of the trades needed on this one. Thanks.**Our *********, we trust, that can perform the repairs, is booked until spring 2024.
We have collected $6000 total on the claim, and not invoiced the job.
This complaint is invalid and should be removed.
I've been working with the customer to come up with a solution.
***
Customer response
12/05/2023
I am rejecting this response because:
I do not understand the statement, am I to hire more trades? Why is quote changing? I would like this information explained before I agree, please.Business response
12/19/2023
We are waiting for warmer weather to fix the rafters here. The homeowners are aware of this situation.Customer response
12/19/2023
I am rejecting this response because:
They say in the response they have to wait for warmer weather. Workers were here last week and said they were to cover the exposed wood soon, but I have not received a timeline for any of the work.
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Contact Information
2385 Shadywood Rd
Wayzata, MN 55391-9252
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.