ComplaintsforKiller Instinct Crossbows
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Complaint Details
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Initial Complaint
12/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have a Killer instinct Burner 415 crossbow that I have reached out regarding a warranty claim dating back to Oct 6th, 2023. I have attempted to call at least 10 times to no avail. At points I have literally allowed my phone to ring for over an hour. Killer instinct crossbows states that they warrant against any manufacturer defects for the life of the crossbow. The bow exploded in my face while preparing to **** opening whitetail season and I have missed the entire season due to issues with the bow.Initial Complaint
12/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a Killer Instinct Crossbow because of their supposed lifetime warranty on the crossbow limbs. After only 3.5 years the limbs are know splintering and at the breaking point rendering the crossbow unsafe to use. The customer service tells me I did not register my crossbow when I made the purchase but after many attempts on their poorly design website I was still unable to the registry. The website keeps blocking you from making the final confirmation. All I am looking for is resolution of this matter by having Killer Instinct supply me with the new crossbow limbs that were supposedly covered under a lifetime warranty.Initial Complaint
11/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a cross bow from Dicks Jan. 2021 It worked fine the first year now the string keeps breaking. Have been trying to contact Killer Instinct for the last 3 weeks with no reply. It has a warranty but cannot get help with the problem.Initial Complaint
11/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased a crossbow from killer instinct black friday 2022. Registered my product, and 17 October 2023 I emailed them about their crossbow safety/trigger mechanism that broke. I've emailed them 3 times, and called 2 or 3 times where they didn't answer and I was on hold for extended periods of time. Their customer service don't help at all.Initial Complaint
11/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I was hunting with my 415 burner in the Tree stand when I started to hear a cracking sound, I noticed the left limbs, making the noise, turned my head away and push the bow away for me as it exploded and the left limbs shattered. I have been trying to contact killer instinct for over three weeks, sat on hold for countless minutes multiple times and have now sent two emails (10/3 and 10/6 )requesting customer service and outreach. I am very frustrated as I have missed the entire archery season and have seen two nice bucks I have been scouting on my camera under my stand multiple times now. I simply want them to contact me and replace the front end of the bow to make this right. It is more disturbing to now see countless complaints with the same issue of limbs shattering in the internet. Killer instinct should make this right from a business perspective, as well as from a moral safety perspective as this is extraordinarily dangerous (220 lbs of energy stored in the limbs) for the customers that placed trust in their product. They position a lifetime warranty yet do not stand behind, even picking up the phone or returning a call or email. BBB, please help make this correct as I do not want others to go to the same level of frustration. Thanks so much.Initial Complaint
11/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bought a crossbow and registered it on day of purchase after 1 season the limb broke, took it back to dealer and had limb replaced, this year I go to go hunting and noticed that the barrel is cracked, I contacted place of repair they wouldnt do anything about it tried to contact killerinstinct by phone no answer. I met a sales rep from a hunting show and he said to send an email. I sent an email and weeks later I got a response saying my bow isnt registered and I would have to buy a new one. I emailed a copy of proof of Registration and my contact info.Fhe bow is still under warranty and with several attempts of trying to contact and being on hold on the phone for several hours at a time no one will contact me backInitial Complaint
11/06/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have 2 fatel x crossbows. Both have broken. Limbs. Very dangerous. Plus I have boss 405 made by killer instinct. None of these bows been shot more then 10 times and limbs brake. Someone is gonna get hurt they need to refund or recall and change things. I have about 1400dollers in these bows. And lost weeks of hunting do to broken bows. I registered them but when I try to do warranty they say I have to register them. Its a joke.Initial Complaint
11/01/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a speed 425. Have shot maybe 10/15 times and my limbs have broken. Registered the product when I first purchased it which had to register multiple times as it keeps showing not registered. Have been stuck on waiting for next customer service rep for hours and hours with nobody ever answering. Clearly a known issue that nobody seems to care if a consumer gets hurt. Went with this brand because of the fake reviews at the time and the alleged amazing customer support only to be left high and dry and feel swindled. I didnt purchase a crossbow to have to replace it every year or two.Initial Complaint
10/05/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Oct.25/2021 i purchase a Killer instinct bow off amazon..They bow had a lifetime warranty not long after receiving the bow the pistol grip came off bow cracked down the stud that held it on..I thought things happen and fixed it..Bow was barely fire at all when i decide to try bow hunting this year i was out there sighting the bow when the harm broke while cocked ..This was lucky i wasn't hurt by fiberglass splinters to my face..This happened on 9/29/23 and i called the seller who told me that it was on Killer instinct to make it good. So i emailed the company with all info and pictures of the bows damage ..The company has not even made a effed to contact me back on this matter..I made a internet search and found this was not a isolated indecent and this company has willing been selling these defective items for quite awhile with no remorse to human safety..Theirs a Facebook group started just for the pure quality and danger of this companies bows..All reviews show this company is well aware of this and chooses to ignore the fact and continue to place it's consumers at risk to make a dollar..Business response
10/16/2023
Mr. M*********,
Our apologies for such a slow response. Unfortunately, your previous email was not resolved in a timely matter from us. I had an opportunity to review the images you sent. With any crossbow, there could be a number of things that could lead limb problems including impacts, misfires, broken crossbow arrows, accidents, etc. Without having your crossbow at a service center or sent to our facility for review, it's difficult to determine the cause. Because of the time missed waiting on a response from our company, I would like to replace the entire crossbow verses repairing the portions covered under warranty.
Please let us know if this helps resolve the matter.
Customer response
10/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 20698152, and find that this resolution is satisfactory to me.Customer response
11/09/2023
This business did not do what they stated in their response - they did not send me a replacement bow like they stated.Initial Complaint
10/04/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Bought a fatal x may 2023. I have maybe shot it 25 times, string broke, took in to dealer they stated it is not worth fixing, stress fractures on limbs and other damaged parts. The arrow was not even penetrating the target fully at 30 yards. I know this is not good as I have a different killer instinct bow that goes through every target. The arrow wasn't even laying flat on the rail. I have been unable to contact on the phone. I have called 5 times at least been on hold for over 60 mins each time. No call back option. Then NO response to my emails. I would like a refund!!!!!
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Customer Complaints Summary
60 total complaints in the last 3 years.
38 complaints closed in the last 12 months.