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Find a Location

Massage Envy of Woodbury and Roseville has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforMassage Envy of Woodbury and Roseville

    Massage Therapist
    Multi Location Business

    At-a-glance

    Customer Reviews

    2/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    10 complaints closed in last 3 years

    4 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    According to information supplied by the company, Massage Envy offers full day spa and western modality treatments and all aspects of massage. Also have membership packages and retail supplies.









































    Business Details

    This is a multi-location business.

    Find a Location

    Massage Envy of Woodbury and Roseville has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      572 Commons Dr Ste 400, Woodbury, MN 55125-8881
      BBB File Opened:
      8/9/2005
      Years in Business:
      19
      Business Started:
      8/1/2005
      Business Started Locally:
      8/1/2005
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • Massage Envy
      • Massage Envy Spa
      Business Management
      • Robert Lackman, District Manager
      • Alyssa Torbett, Clinic Manager
      • Scot Ziessman, Owner
      Contact Information

      Principal

      • Robert Lackman, District Manager
      • Alyssa Torbett, Clinic Manager
      • Scot Ziessman, Owner

      Customer Contact

      • Scot Ziessman, Owner
      Additional Contact Information

      Fax Numbers

      • (651) 203-9992
        Primary Fax

      Phone Numbers

      Customer Complaints

      10 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/13/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      On December 18th 2023 my husband and I took day off to Christmas shop - we each took 1,000k . We stopped at ME - Woodbury , MN and bought two gift cards for our daughters $125 each and received two bonus cards for each purchase. One of our daughters got a massage yesterday in *****, ** - as she went to use her card they said it was invalid. We called Woodbury and they told us a charge was never made in our card - we didn't use a card we paid cash - we put the receipts in the envelope and they must of got tossed with the Christmas papers . The ladies at Woodbury then told us they don't take $100 so he would of had to use a card . I didn't say he pd. with a $100 and he didn't use his card. They offered to charge us again and reload the cards but my concern is where did the cash go . I asked if they could review the surveillance for Dec 18 between ***** she basically told me we did not use cash and I was wrong. Concerns me very much that the attitude is like $250 is no big deal and we didn't pay cash . So unethical - on Dec 18 we walked in bought two g lift cards and were given two envelopes with the bonus and they are calling us liars .
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      JM W.

      2 stars

      08/30/2022

      I pay a monthly membership but when I called in July & in August to make an appointment I cant get in for two months. On three separate occasions I have asked for a manager to contact me regarding my inability to make an appointment and I have not heard from them.

      Local BBB

      BBB of Minnesota and North Dakota

      BBB Reports On

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