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ComplaintsforPalma Customs & Auto Sales
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Complaint Details
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Initial Complaint
12/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My company car broke down two weeks ago, Palma towed it to their shop we told them we thought the problem was the Alternator. They just replaced the battery. Didn't actually check the alternator. Picked up the car, was on the interstate driving back to ******* when the car stopped running. Sat on the side of the road for an hour waiting for another tow truck. When the car got back to their shop, they said that it was indeed the alternator. They charged me for the second tow even though it was their fault. Then when they finally had it fixed the whole state on MN was shut down for a blizzard, and then it was Christmas. We finally were able to get the car picked up yesterday (Monday 12/26) They tried to charge us a storage fee since they kept the car for us during a blizzard when the interstate was closed, and no one could drive anywhere anyway. Horrible business practice. Will never use them again and I suggest you don't either unless you want to pay for things that don't really need fixing and extra fees that they want to add on just because.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.