ComplaintsforTriVerity, Inc.
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Complaint Details
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Initial Complaint
04/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
*************** has surreptitiously shared my personal information with Triverity Connector, a collection agency, without my consent or awareness. This pertains to an account that was charged off and closed several years ago. I insist that this account be expunged from all credit bureaus and cease reporting on my behalf to the three major credit reporting agencies. Whenever I contact ***************, they assert that they are no longer associated with this account as it has been sold to Triverity Connector, the collection agency.Business response
04/16/2024
Response to BBB Complaint ********************* # ********:
We have mailed documentation to this consumer including a copy of this agreement which confirms we do have permission to obtain this members personal information that has been provided by the creditor.
TriVerity does not credit report on behalf of our clients.The consumers tradeline is not reporting from TriVerity. Any issue with how the account is being reported needs to be addressed with the creditor directly,Wings Financial Credit Union.Initial Complaint
09/05/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable with this debt with United ********************* I do not have a contract with TriVerity **** they did not provide me with the original contract as I requested.Business response
09/06/2023
In Response to BBB Complaint ID # ********:
********************** does not report consumer obligations of our clients to any credit bureaus. If there is an issue with a credit bureau trade line, the consumer would need to contact the creditor directly.
Our records show no communications from this consumer since June 09, 2023. On this date, the consumer did not request documentation proving the debt and resolved his obligation with the creditor.
Please contact your creditor with any further questions regarding this matter.Initial Complaint
06/19/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had a balance of $1,454.78. I paid $484.82 on April 18th of 2023. I paid the remainder of the balance of $969.96 on May 2nd of 2023. I attempted to contact the company and in return heard nothing. I contacted the company I had the debt from and they told me to take it up with Triverity. My credit report keeps going up in the amount I owe. That isnt right as I gave the company $1,454.78 to resolve my debit. All other debt collectors have fixed my debt.Business response
06/20/2023
TriVerity does not credit report on behalf of our clients. The consumers trade line is not reporting from TriVerity. Any issue with how the account is reporting needs to be addressed with the creditor that is reporting the trade line.
The consumer did contact our office on May 25, 2023 by email. Our representative did attempt phone contact with the consumer the same day. The representative had to leave a voice mail message. There was no return call from the consumer.
Our records show no other communications from this consumer since May 25, 2023.
Please contact your creditor with any further questions regarding this matter.Initial Complaint
01/20/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On 01/19/2023, a man named ********************* called my office phone line regarding a debt that I supposedly owe. This was completely inappropriate, and harassment by debt collectors is illegal in *********. My employer does not allow me to receive or make personal calls, and I refuse to pay a debt to this company that has not been able to verify that this debt is mine, and whom I have never entered a contract with.Business response
01/25/2023
Our company has not harassed this consumer or took any action deemed inappropriate. Upon being advised to not call her place of employment, we updated our records and have since marked the telephone number and account as ceased. This is our first communication from this consumer and have informed our client that this account is being disputed and as a full cease. We have mailed the dispute verification to the consumers residence in receipt of her written dispute.Customer response
01/26/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.Initial Complaint
01/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
They called me and had my ssi number and said I charged a big amount on something wouldn't give me much info I didn't charge whatever they are talking about and they hung up on meBusiness response
01/18/2023
We are unable to locate the consumers business matter in our office. Please call our tollfree number at ************ and ask to speak with a representative. Thank youCustomer response
01/20/2023
I am rejecting this response because:Initial Complaint
09/12/2022
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Altra federal credit union and do not have and contract with convergent. They did not provide me with original application like I requested.Business response
09/14/2022
TriVerity **** has not received a request from this consumer for documentation. Rather the consumer disputed the debt through e-***** and our client responded to the consumers dispute. We have had several conversations with the consumer, and this is the first time the consumer has stated he is not liable for the debt.
TriVerity is not credit reporting this debt and does not credit report on behalf of our clients.
This complaint is being considered the consumers written dispute and we will be providing documentation directly to the consumer.Customer response
09/15/2022
I am rejecting this response because:
I never signed an contract with tri verity when I reached out to altar the forwarded my information to themBusiness response
09/16/2022
TriVerity is in agreement with the consumers statement of never signing a contract with TriVerity. TriVerity does not have a contract with this consumer. TriVerity is not in the business of having contracts with consumers. We would like to ask the consumer to phone in to discuss his concerns with his representative in our office. ************Customer response
09/16/2022
I am rejecting this response because:
In accordance with the fair credit report act convergent account #******xxxx, has violated my rights.15 U.S.C section 602 A states I have the right to privacy
15 U.S.C **** section 604 A section 2: It also states a consumer reporting agency cannot furnish a account without my written instructions.
Initial Complaint
08/09/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I paid cu recovery for a debt I owe Avadian credit union in April. I received a paid and full letter from CU Recovery saying my debt with Avadian Credit Union is paid in full on April 22 2021. My credit report still showing I owe a balance for $178. I call CU Recovery they insure me that my debt is paid but when I call Avadian Credit Union they said CU Recovery charged a fee which CU Recovery never disclosedBusiness response
08/10/2021
In response to complaint ID ********.
CU Recovery has a contract for services with the creditor involved in this complaint. Any fee agreement is between the creditor and CU Recovery and has nothing to do with disclosing to the consumer our confidential fee agreement with the creditor.
CU Recovery has no contractual agreement with the consumer and therefore would not be able to charge the consumer a collection fee.
The consumer has paid the balance in full, and their credit report should be reflecting the account as paid in full.
CU Recovery does not report to the credit bureaus on behalf of our clients.At no time did CU Recovery or its agents represent any unfair or deceptive acts.
This is an issue the consumer will need to work through with the creditor and the credit reporting agencies.Customer response
08/10/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, I'm a little confused one part says I don't pay a collection fee but the other part says that I have to take it up with the credit bureaus can you please explain it a little more in detail
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Customer Complaints Summary
10 total complaints in the last 3 years.
3 complaints closed in the last 12 months.