ComplaintsforMosaic Chrysler Dodge Jeep Ram
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/30/2024
- Complaint Type:
- Order Issues
- Status:
- Unresolved
We purchased a new ram **** 7 weeks ago . Fthe inance manager **** would not let us get out of 5500$ insurance/warranty that we voiced we did not want. We paid an extra $1k to refinance new vehicle and yet we have not got reimbursed the $5,500 that they continue to report they put in request but they will not send any paperwork to let us verify this. Any time we try to talk with a manager about this they transfer us to **** and he continues to mislead us on what he is doing and how long this process takes.Business response
02/04/2024
The dealership cancelled the contract and proceeds were sent to the bank as there was a lien on the title. There was a mistake made with the amount that was sent to the bank, the office manager issued a separate check for the different and sent to the bank to take out of Mr. ************ loan amount. Please reach out if further explanation is needed.Customer response
02/04/2024
I am rejecting this response because:
Funds have not been returned to loan as verified on Friday. I have tried multiple times to talk with management and continue to get transferred to **** who since 12/27/23 reported we would receive check but have not as of Friday 2/2/24. We paid $1k to refinance loan without the insuranceInitial Complaint
09/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
In early February of this year my son hit a deer with his car on his way to work so it became necessary for him to find a new car. He found this 2008 ********** with ******* miles on it for $12,000. We felt it would be a reliable vehicle for him to get back and forth to work. We financed the care for 60 months. During the financing portion we were offered insurance covering the vehicle should it need a transmission or engine replacement during the financing terms of the vehicle. We felt, given the age of the vehicle that would be a good option.After driving the vehicle for less than a month the vehicle broke down and, after having it towed to ****'s garage in ****************** we were informed that the engine was not repairable. We contacted the insurance company in regard to this repair and, after a few months of back and forth, they informed us they wouldn't cover the repair because it was caused by a non-moving part.I contacted the dealership on June 13 regarding this matter and they said they would see what they could do. They picked up the vehicle in mid-July and said they would submit stuff to the service contract company. We didn't hear anything for a month so I contacted ***** the sales manager and he said the Service Manager would reach out to my son. From what I understand the Service Manager told my son they wouldn't be able to help him and offered to repair the vehicle, but we would have to pay for it.My son is 19 years old new to the workforce and doesn't have the money to pay for this repair so now he is stuck paying for a vehicle for the next 5 years for a car that doesn't work. I don't think it is normal for an engine to blow up 3 weeks after purchase. I think the dealership should take responsibility for not conducting a complete inspection of the vehicle before selling it. We were also never told that the coverage we were sold only covered moving parts. I have tried to resolve this issue with the dealer, but they haven't responded to my emails.Business response
09/21/2023
We have been in contact with both the buyer and the co-buyer in this case. We were able to trade them out of the vehicle with mechanical issues into a newer nicer car with less miles for about the same payment. Issue has been resolved and both parties are happy with the outcome.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
6 total complaints in the last 3 years.
3 complaints closed in the last 12 months.