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ComplaintsforDentures & Dental Services
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/25/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I needed to have a new liner put in my bridge. When I got there the dentist wanted to do a full panel of x-rays and all that, I told them NO, that I had called strictly about getting the new liner put in and they wouldn't do it. I tried to explain that I have a regular dentist, I went back there because that is where I originally got it.Business response
08/15/2022
In order for us to move to the next stage of treatment, we MUST have an updated x-ray and we MUST have an up-to-date examination. The x-rays and exam we currently have on file are FIVE years old, and a lot can happen in the mouth in five years. These requirements are necessary in order to provide treatment.Customer response
08/16/2022
Complaint: ********
that us an out right lie I told them I don't have the money for all of that. all they do is peel the stuff out and replace it and clean it they need to replace the liner nothing else needs done except cleaning it for the mold I bleach this once a week they are nothing but money this is a temp piece I pd almost 2 grand for buck up and fix it.
I am rejecting this response because:
Sincerely,
****** *******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.