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ComplaintsforWendy’s
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Complaint Details
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Initial Complaint
07/12/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On 07/11/2023, I went to this particular Wendys at around 11:25pm. Their website said they were opened until Midnight. I had assumed they were opened because there was nothing indicating they were closed. No sign on the speaker and an employee at the window still there. I waited to get my order taken but she just proceeded to stare at me and say absolutely nothing. I waited and she walked away. I wasnt sure they were closed because she never said anything. A couple minutes later she walks away. I waited because I wasnt sure what was going on. Then she came back and she decided that she was going to take a video/photo of my boyfriend and I still there. Like it was funny, I was completely shocked. I felt so humiliated because I came to that location to get food but instead I was being mocked for nothing. They could have just told me they were closed. We decided to pull up to check out window because we wanted to speak to somebody about the situation. The person I spoke to completely ignored my question on why his employee was taking a pictures/ video of us for no reason. She did it blatantly and Im sure Wendys caught the whole thing on their cameras.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.