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Find a Location

AJC Lock & Key has 1 locations, listed below.

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    Business ProfileforAJC Lock & Key

    Locksmith

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    2033 El Lago Dr, Arnold, MO 63010
    BBB File Opened:
    12/14/2015
    Years in Business:
    9
    Business Started:
    1/1/2015
    Type of Entity:
    Sole Proprietorship
    Business Management
    • Mr. Jeffrey Counts, Owner
    Contact Information

    Principal

    • Mr. Jeffrey Counts, Owner

    Customer Contact

    • Mr. Jeffrey Counts, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    10/25/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    1. The Date was Oct. 13, 2022 2. I paid the *************************** $300 cash 3. The Lock Technician was paid to program my key to my vehicle and Skim Mogul 3. The Lock Technician di not program my key to start my vehicle 4. The Lock Technician never came back to complete the job promised 5. I has to call another ****************** and pay another $150 6. The new ****************** successfully programmed my key and my car started

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Lakeisha H

    1 star

    05/27/2022

    Horrible. Got the address wrong after being much later than they said. I told him I was at a park and instead of him confirming he went 20 minutes out the way to wrong park. Meantime my daughter and I were waiting over 2 hours in pitch dark in a park. Then he took forever to cut the key. Car wouldn't start so he starts banging drilling sawing on my plastic steering wheel cover. Literally beats all on the steering wheel.Although I explained BEFORE he started I could cash ap and he says he can't accept but agreed to drive to house less than 10 minutes away. On the drive he leads me 15 minutes out the way going off the wrong freeway but I still followed so he didn't think I ran off. He also made a rude comment After he "fixed" everything that if I didn't show him proof I owned the car we can walk home. Right in front of my kid I had told him was already nervous what a rude person.After we get to the house, he THEN tells me he doesn't even accept card, just cash like I would know.so i insist he drives behind me instead of stay at my house were my daughter was now finally SAFE. Afterall, I don't trust him, on my way home? I notice the steering wheel was STILL half on, so i asked him to fix it before we get to the store for cash. He then beats more, Drill more, add screws he "found".. why are we adding screws!On the way to the store the car won't turn like it was just hours before I left for the park, making a clicking sound when the wheel turns a certain way. He down plays it just like he down played the steering cover being half on. Then mumbled something about he knows the problem. While I'm in the store he adding screws in the parking lot. Tried car same thing. At this point he is getting annoyed I won't just pay him cash that I have ready in my hand. I wanted the noise and the way I have to step on the gas heavy for the wheel to turn in certain spots and reverse felt like riding in Mud to be fixed but he says I was trying not to pay him so I did. Car is bad

    Local BBB

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