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          Find a Location

          Genuine Appliance & Mattress has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileGenuine Appliance & Mattress

            Major Appliance Dealers
            Multi Location Business

            Contact Information

            3938 Vogel Rd

            Arnold, MO 63010-3790

            Visit Website
            (636) 282-1700

            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 27

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Genuine Appliance & Mattress has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              3938 Vogel Rd, Arnold, MO 63010-3790
              BBB File Opened:
              6/1/1997
              Years in Business:
              27
              Business Started:
              6/1/1997
              Business Started Locally:
              4/15/2004
              Type of Entity:
              Sole Proprietorship
              Alternate Business Name
              • Genuine Appliance
              • Genuine Maytag Home Appliance
              Business Management
              • Mr. Robert Oter, President
              • Mr. Bryan Hoesli, Owner
              Contact Information

              Principal

              • Mr. Robert Oter, President
              • Mr. Bryan Hoesli, Owner

              Customer Contact

              • Mr. Bryan Hoesli, Owner
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              5 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/03/2022

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Answered
              I went out there August 24 and purchased a kitchen stove. I wanted a white one. It was $100 more for the white. The $1191.85 was the total price. They told me to call later to see when it would be delivered. I called on September 22. I asked for Tuesday, Sept, 27 for delivery. They showed up. I disconnected the old stove; they were going to pick the old one up. They delivered not only the wrong color but the wrong model that I didn't even order. I showed them my paperwork. I went to the store they couldn't or didn't offer any explanation. So i left. I was not able to reconnect the old stove. I have no stove and I paid for a stove that I don't have.
              Read More
              Read 4 More Complaints

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

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              Most Recent Customer Review

              Peter G

              12/14/2022

              Bought a fridge in Aug 2021, Delivered ahead of promised date.Have also purchased microwave, dishwasher, and gas stove in the last 4 years. All from Genuine Appliance.
              Read 1 More Customer Review

              Local BBB

              BBB of Eastern & Southwest Missouri & Southern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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