ComplaintsforArnold Bowl
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Complaint Details
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Initial Complaint
04/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
We were told you guys opened at 3pm and when we arrived they said it is 3:30. Two of our lane broke down. Food took a long time to get done. Bar service was horrible. Ticket count broke down in mid count and we didn't get anything for the 800 tickets lost. Employees had attitudes. Also might want to update the website to show what you guys actually have as far as party foods as well as the times. Basically didn't get any accommodations other then bowling.Business response
04/19/2022
I don't know who told him we open at 3:00, we open at 4:00. In addition, we don't have a bartender on duty in the middle of the day during a kids birthday party. I was on duty for the parties that were happening that day, and I am aware of how the party went. They had no complaints when they paid the bill. We were also able to move them to 2 different lanes, that we have PRE-reserved for them. The party goes from 4-6 and the food went out at 5:00, I don't know why he has a complaint about that. We do not have a pizza oven here, we rely on the business across the street. We are at the mercy of their staffing issues.Customer response
04/20/2022
Complaint: ********
I am rejecting this response because:
There was complaints and you're full of shit you guys knew who told us you opened it at 3 when we brought it to your attention. Rude staff lazy nothing setup for party when we got inside. Lanes were breaking shutting down never moved any lanes. This complaint won't stop till you refund us something. Opening at 4pm and not having a bartender till after 6 is an inconvenient and bs. Don't advertise for something you don't have that's false advertisement website still says u got pizza
Sincerely,
****** *********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.