Business ProfileforMayse Automotive Group

July 8, 2024 we went to pick up a new black Malibu LS for the agreed upon price of $23,195 out-the-door. The salesman was not able to obtain the ** military discount of $500 for us. He took my computer and typed in something. He asked for my password to the ID.me site. He said the ** site was not reading the ID.me site. We left since the price would then changedt to $500 more than our out-the-door price. We were out $250 for gas to get there, lodging, and food for the trip which was an 8 hour (round-trip) drive. We had verified the price before we left and I had sent the ID.me information before we headed out. The dealership continues to say it is not their fault and the price did not change. But the price did change to $500 more without the military discount. Once home, I called ** and they said the discount was based off my spouses' military service and I was eligible to receive the $500 discount and evidently the salesperson did not have that knowledge. But again, one phone call to ** would have directed him as how to type up the sale correctly. We did everyone on our end in good faith to pick up this new car. Another family is also out a car since they were not able to purchase our car due to the new car deal not being completed. We now have 500 more miles on our car. We never would have driven so far had we not thought we were leaving with a new car.