ComplaintsforMayse Automotive Group

• Initial Complaint

  07/10/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  July 8, 2024 we went to pick up a new black Malibu LS for the agreed upon price of $23,195 out-the-door. The salesman was not able to obtain the ** military discount of $500 for us. He took my computer and typed in something. He asked for my password to the ID.me site. He said the ** site was not reading the ID.me site. We left since the price would then changedt to $500 more than our out-the-door price. We were out $250 for gas to get there, lodging, and food for the trip which was an 8 hour (round-trip) drive. We had verified the price before we left and I had sent the ID.me information before we headed out. The dealership continues to say it is not their fault and the price did not change. But the price did change to $500 more without the military discount. Once home, I called ** and they said the discount was based off my spouses' military service and I was eligible to receive the $500 discount and evidently the salesperson did not have that knowledge. But again, one phone call to ** would have directed him as how to type up the sale correctly. We did everyone on our end in good faith to pick up this new car. Another family is also out a car since they were not able to purchase our car due to the new car deal not being completed. We now have 500 more miles on our car. We never would have driven so far had we not thought we were leaving with a new car.

  Business response

  07/10/2024

  We are unwilling to do that, as she could simply have gone to the consumer website www.gmmilitaryappreciation.com and applied for her rebate, and we would gladly honor it. We have done so hundreds of times, and this is the first customer who has had an issue. Again, it is a consumer site, not a dealer site, so we could not do it for her. If she has trouble, there is a clearly identifiable support number where a live person will help her.

  Customer response

  07/11/2024

  Complaint: 21968768
  
  I am rejecting this response because:

  There were dozens of email exchanges between myself and both the salesperson and the manager ****. Not one time was I told to go

  to said ** site and "simply" as he states do anything. Not once. I did however check and recheck with them about the "out-the-door" price and make sure everything was in order numerous times before we ever left home. I sent my ID.me information to the salesperson stating that I

  wanted to make sure things were in order before we left. I had no idea how the process worked from the customer's side and can't say that I had ever even been to that ** site which the manager so clearly states now in his reply. It would have been very thoughtful of them to have

  mentioned those instructions to us before we left ****** on a two-day wasted trip to their dealership. And by reading their reviews on Yelp and other such sites, it is clear to me that I was not in fact the only customer with issues with sales going sour once they showed up after driving a very long distance. It is clearly my fault for assuming they were reputable without first reading the reviews. I did check the BBB site and found they were not rated which did cause some concern or at least curiosity. 

  It is a shame they won't release this car to my local reputable dealer her in ****** where I can buy it on a handshake and where we have done business for years. The supply chain has caused some snags in finding cars to buy or something has. Otherwise I never would have considered looking out of state. I will be happy since this manager will do nothing for us concerning lowering the price so our local dealer can pass on the same "out-the-door" price and also doing the right thing by rebating our money we are out form driving there, lodging, and meals for no reason. Everyone has to do business in the way they see fit. I reject his response fully but want to say am not surprised. Again, none of those instructions or simplicity for the consumer to simply get that code he mentions were ever suggested or instructed to me to do before we headed out. Also, his salesperson was in fact typing in my information on some ID.me screen after asking me for my password to it. I do not

  know what he typed in but know he said the ** site was not reading the ID.me site. I called after getting home and they said the salesperson should not have entered me as the buyer on the ID.me screen but rather my sponsoring military member which is my husband. Then he would have gotten a drop-down box and been able to then enter my name as the spouse. So this is why he was getting his error code. I had no idea while we were there what he was typing in or why. I was just waiting to purchase the vehicle. We had transferred funds and were there to write the check and drive it home. 

  I am exhausted from this experience. It is very distressing to have this response. It also seems wrong to state that it was all so simple for me as the customer when not once did they instruct me to do the simple things they mentioned. If it were explained to me, I could have done all that either at home before leaving or at the dealership before we left. All I was told was that the military ID website was not being read by their ** site so they could not honor the military discount. This meant that they raised the price by $500. 

  We still have other more important things in life to deal with and this is just one part of it all. I remain hurt, sad, and shocked by this response and I hope that all future potential customers will be given clear instructions before making such a long drive. Again, but the Yelp and other car reviews, it is clear that these instructions are not being made clear and that consumers are leaving without the vehicle they came to purchase. I hope this dealership will consider some training for their salespeople so they understand better how to serve others and especially their military community. Which by the way, we were never told upon applying for their military discount, "Thank-you for your service."  I was hoping for a better and more compassionate response.  

  We were hoping for a new vehicle to have to drive to the ******* area where our family members remain displace with no utilities, gas, food, etc. Having this car issue at this time was a lot to handle and so unnecessary. I hope this dealership will try to do better. 

  Honestly, how many consumers go to a product website (such as **) and read all the fine print before clicking on a dealership website where the clearly list the "out-the-door" price with in the fine print the only thing listed being the admin fees which will be added on. I have ample proof in emails that we were never instructed to go on any ** site and do the things this manager makes sound so simple. My last email to the salesperson was: "We are leaving Monday morning at 8:00 a.m. Please let me know what we need to bring in order to purchase this car." The response from the salesperson was: "Just bring your driver's license and proof of insurance for the car."  And yes, we did purchase insurance for the car using the *** number that they gave to us. And I never did receive an answer as to why the *** number said "Reissued" on it. I still would like to know what that means so we will know if we ever run into that while looking at another dealership for a car. Our insurance company had never heard of that either. 

  I was hoping for an apology and for this dealership to send (trade) this car with our local dealership with discount given to account for our money wasted on our trip there and back and for the wear and tear on our car. Our local dealership has tried repeatedly to text and email Mayse and has not heard any reply to date. Thank you and I am sorry, but cannot accept this response. I never got the instructions mention end as to how to qualify for the military discount. I thought we were all set when we headed out, especially after checking and double checking and being told all we needed to bring to drive the car off the lot was proof of insurance and a valid driver's license. 

   

   

   

  
  
  
  Sincerely,
  
  *********************

  Customer response

  07/12/2024

  If obtaining the military discount was so simple as the manager replied to this dispute, then why didn't the dealership simply tell us while we were there how to "obtain" it. And why did the sales person attempt to do just that by requiring me to give him my Id.me password which he typed into his own computer and which he typed in the screen information in his attempt to retrieve the needed military discount information. And why did the salesperson tell us he was receiving an error message on his office computer screen after logging onto my ID.me site during this attempt to retrieve the information for me. And why when I returned home and called GM myself did they walk me through the Id.me site and tell me that the dealership needed to enter my spouse's name and not mine on the Id.me screen which they then said would provide a drop-down to enter my name as the spouse. The error box on the screen said the category for my name was not entered correctly. I was entered as the service member and it should have been entered as the spouse. I did not have control of this since the salesperson was typing my information on his computer screen and I had no way of knowing what he was doing. It is true that I trusted him and assumed he was completing the required information to complete the sale. Attached is my last email to this dealership before we left. I had sent dozens of emails obtaining information about this new Malibu and we also purchased the required insurance on it using the *** number on it. I did the things listed on the attached email in order to bring the car home as listed by the dealership: driver's license and insurance on the new car. Also attached is the insurance which we purchased for the Malibu at the dealership to drive the car home.  

  Customer response

  07/12/2024

  The email I mentioned in my last message did not upload so I am entering it now. It shows that I once again emailed the dealership to make sure we did everything right to bring the vehicle at the dealership back home after making that long drive from ****** to ********. The attached email shows that the dealership told me to bring my driver's license and proof of insurance. Why would a person purchase insurance on a car they could not drive home? The dealership is responsible for not selling us this car. We in good faith fulfilled all things listed to bring the car home. The dealership had control over entering the information for the military discount and they messed that up. I had no control over what the salesperson was typing into his screen in his attempt to do that for me. He just kept saying that the ** site was not reading the Id.me site. Again, I had no idea what he was talking about. I assumed he would call ** or get assistance from his manager. He did neither. I can provide the salesperson's name if needed. I have ample emails to and from him in my attempt to make sure everything was covered before we made such a long trip. We also drove to our bank and transferred funds to cover this purchase, an action we would never had done unless we were certain this deal would go through. It is not right that a dealership will not take responsibility for this action which in the end cost us hundreds of dollars in gas, meals, and lodging to get there and back and also messed with our finances by our moving funds to make this purchase. It also caused extra work for our insurance company. It also effected the family who was not able to purchase my car since the deal did not go through therefore making us not able to sell the family our car. It also added several hundred miles to our family car for nothing since the deal did not go through. We as the consumer, went in good faith and the dealership did not uphold their part of the deal. It is their fault the deal did not g through. Bare minimum they need to apologize to us, provide training to their employees about the military discount program, and they need to provide information to the consumer and not take it upon themself to require the consumer to provide their personal ID.me password. We were at their mercy after driving so far, transferring money for this purchase, and obtaining insurance for the new car. We were offered no information and no options. The salesperson did not call ** for assistance and he did not get a manager to remedy the situation. We had no recourse but to leave the dealership and return home after staying the night in the area in a reserved Air B and B which was $125. Our lunch that day was $30, our dinner was $50, breakfast the next day was $45. Gas purchased was $20 heading home and $30 heading out. The wear and tear on our car for 450 miles is undetermined. (Attached - Email to Mayse manager and salesperson before we left and their reply.) 

  Customer response

  07/12/2024

  The email did not upload in my last message. I will attempt to attach it here. The email shows the conversation before we left ****** making sure we could drive the car home. We followed their instructions and fulfilled our part of the deal. They did not. 

  Business response

  07/15/2024

  I have no additional information to add on this. If they bring me an authorization number, like every customer before her, we will gladly honor it. I cannot fabricate one. 

  Customer response

  07/17/2024

  Complaint: 21968768
  
  I am rejecting this response because:
  It appears that little more needs to be said. The response is received as an attack on my character since it insinuates that every other customer besides me was able to bring in the military discount code. As it turns out, it would not matter if we provided the discount code since the Malibu

  we drove 8 hours round-trip to purchase is no longer there. Our local dealership contacted this dealership in hopes of obtaining the car here locally so we could purchase it and they were told there were no Malibu's there any longer. I checked the dealership website and the car

  we went to purchase is no longer there. We wish whoever was able to purchase it the best. Our hope is that this dealership will treat their military customers better than we were treated. We received zero help from them in figuring out their complicated dealership system to

  obtain some code they needed. The instructions online said to contact the dealership if you have trouble obtaining your military discount code. There are just so many other important life issues for us all. Although I do not feel this car dealership manager provided a useful response, certainly not an apology for this military family or any amount of sadness that we were out the money in these hard times of driving there, gas

  purchased to make the trip, an Air B and B paid for, and a car insurance policy purchased for a car that we would not get to purchase. I still stand on my request that this dealership do some training to assist military families in using the ID.me site and also the ************** websites. I received clear instructions from another dealership along with the link to click on to obtain the needed military discount code. I was both relieved and sad that it was just that simple. This other dealership that I contacted today sent a link that I had never seen nor heard of and certainly was never given from Mayse dealership. The link provided the pathway to obtain the military discount. It also provided a help line phone number. It was the "missing link" that the Mayse dealership never supplied. I hope they will agree to provide employee training to better serve the military community. There is no sense of the treatment we received. We hope no other family has this happen to them - the wasted time, money, energy, and unnecessary frustration. 

  For my part, I do forgive this dealership and the management and wish them the best. I know that we will never receive an apology from them but the best solution to this situation is just simple training to learn how to help military families obtain the needed authorization code so they 

  can receive the $500 military discount. It makes a difference. We just mailed out $500 to a military family whose dad of the family had been on an ECMO machine (heart-lung bypass). We just mailed out $500 to a family whose mother became disabled and medical bills and bills in general were mounting. She needed groceries. We often donate to those in need although usually we cannot donate that much. My motives were pure. Money saved is money we can use to help others. It makes me very sad that this happened to us. It makes me more sad to read the responses. I accept that this is what the dealership felt was their best response. I don't want another family to go through what we did. It was so easy at another dealership when I explained the trouble we had at this Missouri dealership. They lead us right through the process. They had indeed helped many, many military families before us obtain their military discount by helping them provide the needed code. 

  I don't want to respond again. I cannot spend any more time on this issue. Best wishes to all. Thank you. 

  
  
  Sincerely,
  
  *********************

• Initial Complaint

  06/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Consumer purchase a vehicle, the backseat had tears in the back seat that she was informed by 2 employees that it would be fixed, and it was within 30 day window . The consumer had witnesses who over heard the conversation that repair would be done. Now the salesman is refusing to do so.

  Business response

  06/26/2024

  Whenever we sell a vehicle, if we owe the customer anything we have a We Owe that is signed by both us and the customer. If either party noted the tear in the back seat, please let us know and we will gladly fix it! 

   

  Business response

  06/26/2024

  I pulled up the deal, and there was nothing on a We Owe that we owed the customer. More importantly, this vehicle was purchased almost 1 year ago! We cannot be held responsible for any wear and tear items that occur in an almost 12 month period. I looked at all communication, text and calls, and we simply cannot be responsible for wear items.

• Initial Complaint

  04/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  ************************ of ****** had my jeep for servicing it had a rough idle and transmission slipping. They supposedly serviced my jeep and fixed the problem I went and paid over 2500 to fix it and I drove it from the dealership to my house and it was worse than it was when I dropped it off. I immediately notified ***** my service advisor via her cell phone she told me to email her what I just told her so that she could forward it to Bill her service managerso I did and he has refuses to fix my jeep won't respond to my emails won't return my calls and won't refund me my thousandsfor repairs that clearly didntgey fixed and are in fact worse now than before! I have multiple emails and texts and my service order repair from mayse! I feel like they should reimburse me the full ******* since they refuse to fix the repairs we paid for! **** mayse one of the owners has even been very rude and unprofessional and is completely pushing this off into the hands of the service manager refusing to repair what they have been paid for refuses to speak to me and absolutely will not address this issue at hand with me. I really would have liked for them to fix the issues but at this point I can't trust my vehicle in their hands. They really should issue me a full refund.

  Business response

  04/26/2024

  I have 26 emails from her, and every time I told her our service team handles these issues, not myself. I did take time to consult with my service team (3 times), to get clarity on her issue. The maintenance items we completed are not the causation for her problems. I have reviewed every recorded call and watched all recorded video and audio footage of her encounters with us. We repeatedly told her she needs to go to ****** in *********** and address the root cause with them, as that is where the problem arose, but she insisted they will no longer work in her vehicle. I cannot speak to the competency of who worked on her vehicle prior, but we simply did maintenance that she approved. I reject the demand for a refund, and insist she deal with the business who initially attempted a repair. 

  Customer response

  05/07/2024

  The following attached documents will show that what Mr ********************** has stated in his initial response doesn't match anything on his emails to me and please keep in mind that the emails I have from him are the ONLY emails I have received regarding the issues with jeep! He never stated once that he would not give a full refund, nor did he he ever inform me that he reviewed my situation at all in fact he had stated repeatedly to me that he was not on that location sight and wasn't aware of my situation and had no knowledge as to the repairs done and that I would need to speak with his service manager **** whom I made multiple attempts to contact and have still to this day gotten no response of any kind back. IF Mr ********************** has in fact done what he claims he has then why wouldn't he relay that to me if my 26 emails have been such a bother to him wouldn't it be easier to just inform me of what he's concluded? But here is my problem that will and still REMAINS is that I paid his service department over $2500 to fix my jeep and I got it back in worse condition than when I dropped it off and they refuse to honor their satisfaction guarantee in fact as you can see they have purposely ignored me and my begging them to just fix what they got paid to fix and if they didn't wanna do that then why not just refund my money so I can take it elsewhere?! Also his claim that *********************** refuses to fix it as well is just down and out wrong information too because that is the dealership who currently has it. I'm tired of getting nothing but ignored from this establishment and it's taking me having to go to such extreme measures to get anything back from them! It would be the common decency thing to do to call a cash paying customer and speak to them one on one of their concerns but they would rather tell me to get lost. I don't appreciate Mr ********************** telling me that they tell customers to take their cars to the dealership they bought it from why don't they try to encourage that prior to taking your money they had no problem taking my 2500 dollars first then when they didn't fix it and would now have to be out the labor cost and any parts more to fix it they back out and make this big huge issue. I feel that Mr. ********************** himself should call me so that he and I can resolve this issue or give me a refund in full for the repairs they didn't do!

  
  

  But as you can see the response doesn't match the service ticket from mayse he said that I have sent 26 emails and he has responded 3 times telling me he is removed from the issue at no time does he say anything about a refund etc..

  
  

  Thanks 

  Customer response

  05/08/2024

  I spoke directly with an agent and submitted my response via fire t email along with more documentation. She told me that I had more time to send my response so why is this complaint closed? Do I need to refile a new one? Cuz I willok

  Business response

  05/09/2024

  As this complaint was already closed by the BBB, Im not sure if I need to respond. Regardless, my statements in the initial response are the same is now. Our maintenance items were completed by expert technicians, and her primary issue needs to be addressed at ****** Automotive.

  Customer response

  05/13/2024

  Complaint: 21631273
  
  I am rejecting this response because:
  I am no longer interested in reading the responses from ********************** Automotive so long as they continue to give inaccurate information along with making accusations that they clearly do NOT have the ***** about! He claims that *********************** should have been the establishment to repair what THEY were paid 2500 dollars for but did not repair it in fact made my jeep worse because my jeep had already been to ****** for the said repairs they were to address and as u can see in black and white the documents from both the dealerships THAT is FAR from being the situation in fact the two issues I took it to mayse for weren't anything remotely close to what ****** addressed whe I took it to them last year it was taken to them for an over heating issue please read the original documents from ****** I brought my jeep to ********************** for a rough idle and transmission leak two issues that are FARRRRRR from an overheating issue! So clearly the black and white documents pretty much speaks for themselves and the entire issue at hand here! Now if mayse would like to speak facts and talk to me as an adult and on a professional level then great let's get this wrapped up as they know how to reach me they have sent more responses to this complaint than they have to me personally to my numerous emails of me begging for them to please handle professionally but the last thing I got from them was that **** ********************** the owner no longer wished to communicate with me because he was far removed from the situation and I needed to speak to **** his service manager and he apparently missed the numerous times I told him that **** wouldn't speak to me hmmmm pretty convenient isn't it? Anyway *********************** in fact never refused to work on my jeep I had trust issues with them and I myself chose to take my jeep to mayse on my own accord!! They never refused me service once so that information is incorrect in fact ***** Dodge happily serviced my jeep! And I believe I'm going to keep the rest of the information as to what the outcome of it was for a very near future meeting that I'm confident will be happening over this entire ordeal! You Mr ********************** claimed that you informed me to take my jeep back to the dealership I bought it from but your first email to me over a month and a half after your service department had it you stated yourself that my email was the first you were hearing of the situation as u are not on location so if u can please try to stick to the facts I would appreciate it. But you said that you tell all your customers that they should take their vehicles to the dealership they purchased it from for service tell me is it standard practice to do that AFTER you take their thousands of dollars don't fix the issue then ignore them? Because THAT is EXACTLY what you did to me neither you **** or advisor ***** not once spoke to me about anything of the sort infact she called me over the phone give me the quote over the phone I approved it and they began repairs that following day if I remember correctly so NO **** you do not have that information correct along with everything else your stating in ur responses and the documents and emails sent pretty much speak for itself and anyone with any common sense and also anyone that is a professional can read and review what I have provided and know that your service department and you have not upheld your customer satisfaction guarantee u have refused to give me so much as a phone call what kind of a professional business person and an owner at that just ignores their customers with issues? But I can state this as a fact that my issues with my jeep were brought to u foe something completely different from what ****** did. So please just refrain from any future responses that aren't the facts!! I'm sorry I'm so bitter but u should have told me BEFORE you took my 2500 that I needed to take ot back to ****** NOT after you took my money!!!  You still won't call me you still don't respond to my emails you just have blantenly ignored me like a bad habit!! 
  
  Sincerely,
  
  *************************

  Business response

  05/14/2024

  As per all my other responses, I am not really sure what to tell this customer. We completed the maintenance items with an expert GM Master technician. What the customer is stating is not related, and again, needs to be addressed at the other dealer. I consider this matter closed at this time. Thank you. 

  Customer response

  05/15/2024

  Complaint: 21631273
  
  I am rejecting this response because:
  
  He clearly is ignoring the ***** of the provided proof that Mayse is the FIRST dealership that touched the transmission pan on my vehicle and was the FIRST to address the rough idle of the vehicle! I have provided supporting documentation after documentation to show that he clearly has no clue what he's trying to give as a response. He STILL has yet to contact me to speak of this matter in greater detail he instead insists on giving false responses through this mediation source and he himself has not provided supported documentation to reflect his response. *********************** at no time refused service on my vehicle and AGAIN my vehicle was taken to them for an over heating issue NOT a rough idle issue and NOT a leaking transmission issue I'm very confused as to what part of the black and white documentation I have provided for him to review is confusing? He states that he had a professional GM technician service my jeep which if said technician had done exactly as they claim they did they would have known they did NOT fix the rough idle problem that I took.to them to work on NOT ************************* had no clue of the issue and my situation with ****** is completely separate from the original complaint at hand and that is the ***** ARE THIS U CHARGED ME 2500 DOLLARS FOR REPAIRS THAT DIDNT GET FIXED YOU NEVER TOLD ME TO GO TO ****** BEFORE U TOOK MY MONEY IT WASNT UNTIL AFTER U DIDNT FIX MY JEEP AND STOLE MY MONEY THAT YOU WANNA CLAIM YOU TOLD ME THIS THAT IS A FALSE STATEMENT AND THE PROVIDED EMAILS PROVE THAT!! U ARE HANDLING THIS ENTIRE SITUATION IN A NON PROFESSIONAL MANNER AND I AM NOT THE ONLY CUSTOMER YOU HAVE DONE THIS TO THERE TWO OTHERS THAT THIS WAS ALSO DONE TO AT THE **** FRAME IT WAS TO ME! THIS MATTER IS FAR FROM CLOSED. IF YOU WISH TO CONTINUE TO IGNORE THE ***** AND IGNORE YOUR CASH PAYING CUSTOMERS COMPLAINTS WITH YOHR SERVICE DEPARTMENT THEN YOU LEAVE THE THREE OF US NO OTHER CHOICE BUT TO HANDLE THINGS OUTSIDE OF THIS MEDIATION SOURCE. YOU ARE TRYING TO HIDE THE ***** OF MY SITUATION AND I WILL NOT ALLOW THIS TO GO AWAY. YOU HAVE BASICALLY STOLEN MONEY FROM ME AND MY HUSBAND AND YOU HAVE NO DESIRE  TO RESOLVE THIS PROBLEM YOU WOULD RATHER ARGUE THE ***** WITH FALSE ALLEGATIONS AND AGAINST ANOTHER DEALERSHIP THAT YOU DO NOT HAVE THE ***** TO DO THAT EITHER! YOU WISH TO CONSIDER THIS MATTER CLOSED AND ITS FAR FROM CLOSED THIS IS JUST THE BEGINNING LIKE I STATED IN MY EMAIL TO YOU THIS WILL NOT GO AWAY BECAUSE YOU BLATENLY IGNORE MY EMAILS YOU WONT RETURN MY PHONE CALLS YOUR RESPONSE TO ME IS TO SPEAK WITH YOUR SERVICE MANAGER WHOM *** REPEATEDLY TOLD YOU REFUSES TO SPEAK TO ME ITS KIND OF HARD TO TALK TO SOMEONE THAT REFUSES TO TAKE YOUR CALLS MR ********************** JUST AS YOU REFUSE TO SPEAK TO ME AND HAVE FROM DAY ONE! I DONT CARE WHAT DOCUMENTATION THAT YOU HAVE CREATED TO TRY TO COVER YOUR FALSE ALLEGATIONS AS I HAVE MULTIPLE TEXTS FROM ***** STATING THAT **** IS WRONG WRONG WRONG FOR DOING ME THIS WAY I ALSO HAVE RECORDED PERAONAL PHONE CALLS WITH HER AFTER HOURS OF HER STATING THAT **** IS WRONG AND DOING ME DIRTY! DO YOU WISH FOR ME TO CONTINUE THIS MATTER OUTAIDE OF US SPEAKING LIKE PROFESSIONAL ADULTS? I CAN ASAURE THAT THE ***** I HAVE STACKS UP WAY OVER YOUR AVOIDING THE ***** THAT YOUR SERVICE MANAGER HAVE DONE THIS SITUATION WITH ME NON PROFESSIONAL AND A LOT OF IT IS THROUGH TEXTS WITH YOUR EMPLOYEES STATING EXACTLY HOW YOUR SERVICE DEPARTMENT HANDLE ISSUES AND HOW BILL PICKS AND CHOOSES WHO GETS THEIR CARS FIXED PROPERLY AND WHO DOESNT AND THERES SO MUCH MORE! SO THIS IS MY LAST REAPONSE TO YOUR FALSE REAPONSES IF YOU WISH TO TAKE CARE OF THIS LIKE AN ADULT YOU HAVE MY NUMBER OTHERWISE IT WILL BE HANDLED OUTAIDE OF THIS MEDIATION SOURCE. I AM NOT A CHILD AND DO NOT NEED SOMEONE TO HANDLE MY AFFAIRS FOR ME BUT YOU HAVE HIDDEN FROM THIS SITUATION AND I AM NO LONGER ALLOWING YOU TO HIDE FROM THIS! DO WHAT YOU WISH BUT IM TIRED OF LISTENING TO YOU TRYING TO CONVINCE NOT ONLY YOURSELF BUT OTHERS THAT YOU THINK YOU HANDLED THIS IS A PROFESSIONAL MANNER HA ALL YOU HAVE DONE IS FORCE ME TO FILE THIS COMPLAINT WITH THE BBB BECAUSE YOU HAVE IGNORED ME YOU EVEN SAID I HAVE SENT 26 EMAILA TO TRY TO REAOLVE THIS AND YOU HAVE SENT ME 3 REPAONSES TO THOSE 26 TELLING ME TO TALK TO OME OF UR EMPLOYEES WHOM U KNOW WONT SPEAK TO ME AFTER THEY TOOK MY 2500!! U DID THE SAME THING TO ANOTHER CUSTOMER BUT YOU TOOK 6000 FROM HER IN FACT IT WAS SO BAD HER HUSBAND HAD TO GO TO UR PLACE OF BUSINESS AND UNLEASH ON MR **** THE SERVICE MANAGER YOU ARE NOT RUNNING A PROFESSIONAL ESTABLISHMENT IN MY OPINION AND IT IS MY CONSTITUTIONAL RIGHT TO STATE THAT AS FREEDOM OF SPEACH APPLIES TO SAID OPINION. IM DONE WITH SPEAKING TO YOU THROUGH A THIRD PARTY NOW IM GOING TO HANDLE THIS OUTSIDE OF HERE AND THAT IS ALSO MY RIGHT TO SAY AND DO! THANK U FOR PROMPT RESPONSES TOO BAD YOU COULDNT HAVE STATED ***** TO MATCH THE SUPPORTING DOCUMENTATION I PROVIDED FROM YOUR ESTABLISHMENT! I APPLAUD U TO CONTINUE TO SUPPORT YOUR EMPLOYEES BUT IN THIS CASE MR ********************** YOU PROBABLY SHOULD ACTUALLY REVIEW EVERYTHING YOU CLAIM YOU DID AS IF U TRULY HAD THEN YOU WOULDNT BE ARGUING BACK AND FORTH WITH ME YOU WOULD HAVE ALREADY CALLED ME! THANKS THIS IS ALL FOR NOW! I DO NOT NEED FOR HIM TO RESPOND WITH MORE FALSE ALLEGATIONS AND STATEMENTS HES ONLY MAKING THINGS WORSE FOR HIMSELF.. THANKS FOR YOUR ****!! 
  
  Sincerely,
  
  *************************

  Business response

  05/17/2024

  This correspondence stated that I did not respond, but I did, as shown in the thread. While responding, I agree that it is unresolved, as I doubt we will ever come to an agreement with the other party. 

• Initial Complaint

  12/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Mayse Automotive was scheduled to repair my vehicle on November 6, 2023. Repairs were to diagnosis the check engine light, replace fuel injectors, replace fuel pump, and change the oil. Their service advisor stated he would provide updates each day, he never called, always leaving the consumer to call and wait on long holds to get status updates. They kept my vehicle almost 30 days and charged me almost $2,000. The car drives worse than it did when we left it at Mayse. The check engine light came on immediately. The oil was never changed. They broke the driver side mirror off and didn’t fix it or tell me about the damages they caused. My vehicle was not repaired and I expect they will fully repair my vehicle in short time as they’ve failed to provide the services they charged me for. I have asked for the service manager or any member of management to contact me and they have not done so. I’ve been waiting a week for a return on my management escalation request.

  Business response

  12/11/2023

  It appears we have refunded the customer already. I will consider this matter closed. 

• Initial Complaint

  02/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I sent my wife to Mayse's to look at vehicles, a Jeep. They sold my wife a Jeep priced at $27,000 listed but sold for $35,000. Then I looked at the website and saw the Jeep on there. I called the guy up to talk to someone about it. I asked him to take a picture of the $27,000 Jeep and I would be good. I just wanted to make sure I was not being ripped off. He got so mad. I think it was kind of crappy that the prices were so different.

  Business response

  02/17/2023

  **** ***** was not the purchaser of the vehicle, and is not on the paperwork, so I cannot respond to his complaint with particular private information. I can provide that the referenced purchaser did in fact voluntarily switch to a different vehicle, and was sold the correct vehicle for the correct price. The original vehicle was a manual soft top. The purchased vehicle was a different vehicle with more equipment (automatic, hardtop, etc). I’m guessing this is a spouse, so I’d suggest they communicate with each other to get the correct sequence of events. 

  Customer response

  02/17/2023

  Complaint: ****** **
  
  I'mI'm rejecting because Mr. ****** has been unprofessional from the start my wife was only shown one Jeep she was told it was a 2019 the price was $35,000. She was told it was going to have a 3-year bumper to bumper warranty. She was left in the waiting room for over an hour and she was only available to see the Jeep one time very briefly they did not detail or fill up the gas tank like they said they would. When I talk to Mr ****** on the phone I simply asked him to take a selfie of himself and the Jeep that was supposedly still there for 27,000 and he got mad started yelling got irate, screaming that he didn't have to do what I said and I could call anybody that I wanted. I asked him to calm down and simply send me the selfie so this could be over and he refused. I'm very disappointed in May's Automotive Group for this whole transaction today's world everybody's fighting for every single dime that we have and for him to rip off my wife while I'm at work is simply disgusting our country is better than that but I guess this is the end of it since Mr ****** just wants to rip off women and give me marital advice I expect to be compensated with money or a price reduction of the vehicle I will accept no less thank you
  
  Sincerely,
  
  **** *****

• Initial Complaint

  12/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I paid $263.62 to have some work done on my Buick. They went through my warranty to cover the cost of replacing the power steering pump. Upon doing diagnostics on my car, they said that there was no major issues that would cause the car to breakdown. They said the power steering pump needed changed, some lights needed replaced, there was a small oil leak but it wouldn’t cause any issues. I picked up my car and immediately noticed a popping noise coming from the right side of my vehicle every time I would slow down and turn. Our car almost immediately started overheating. We had the car for about two weeks and had been experiencing some issues such as overheating, an alert that said “Engine Power Reduced”. We had thought it had something to do with the oil leak so we did an oil change on it and made sure it had coolant in it. No work was done under the car. Upon completing these things, we continued to hear odd noises from the car. We had contacted the car dealership and they said to bring the car back in. An appointment was made. My husband then looked under the car and saw a broken hose. It ended up being the heater hose which is part of what keeps the engine from overheating and allowing the coolant to run through. We notified the shop, showed them a picture; we replaced the hose and they sent me a check for $44.97 to cover the cost of the hose they broke. Mind you the hose is right next to the power steering pump area, which is what they had worked on. The amount of time that the hose was broken up until we found it, had caused the engine to blow which has left me with no vehicle. Mayse has refused to do any work on the vehicle unless we pay for it. They paid for the part they broke but won’t pay for the damages that were caused from them breaking the part. I have four children, am a full time employee, am pregnant, and have had to miss work, keep my kids home from school due to lack of transportation to and from school.

  Business response

  12/09/2022

  They bought a 165,000 mile used vehicle from *** ******, and the vehicle has numerous issues wrong with it. We fixed the issue they brought the vehicle in for. The customer said we broke a hose, and despite the tech saying he didn’t even touch the hose to access the part we fixed, in the spirit of customer satisfaction, we refunded them the cost of the hose. It was not worth making them upset over $44. The customer stated he has completed two oil changes since the repair, and now it won’t run, and needs a loaner vehicle. We did not have any loaners available, and under his extended service agreement from *** ******, there would be a charge for the diagnostic inquiry. We suggested since this would be a covered repair, to take it to *** as they would most likely cover the diagnostic fee (as we would had they bought it from us). 
  

  The vehicle has more issues wrong than not running, and while I cannot speak for the competency and status of where they bought it, I would suggest they return there. We simply are trying to save them money, as it could be totally free there. We cannot absorb the costs of repairing issues with a vehicle that we clearly did not cause. 
  

  Given the nature of the exit of the owner in our showroom, and their unjust smear online despite our effort to save them money, we have chosen to not to work on this vehicle in the future and have flagged their name as such.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩