Business ProfileforDent Devil

My car, a 2018 ***** MX-5, was damaged by hail during a storm in ******** on April 1st, 2024. After filing a claim with my insurance company (Amica), I dropped my car off at Dent Devil of ******* on May 1st.On May 21st, I called Dent Devil to inquire about an update on progress and they informed me that they were still working on approval of their supplement to my Amica's appraisal but anticipated it would be completed soon. On May 22nd, ***** notified me the approved supplement brought the total quote to $5026.20. My deductible for the claim was $1000 but Dent Devil had an offer for $500 off repairs, so my out-of-pocket cost was $500 for this claim.I left for a week-long vacation the afternoon of May 25th. On May 28th, Dent Devil called and I answered, but we were unable to have a conversation due to poor reception on my end. On May 29th, they called again and left a message informing me that they had completed the repair, but subsequently further damage had occurred due to another storm. It is very important to note that my call logs show no record of them trying to contact me between May 22nd May 27th.I opened up a second claim with ***** on May 29th and we determined that the damage must have occurred on May 26th, based on ***************************** data. After Dent Devil performed their inspection, the second quote came out to $6217.46. Again, my deductible was $1000 and my cost was $500 after their $500 discount. On June 12th, I was notified the second repair was complete and picked up the vehicle later that day. Between my return from vacation and picking up my car, I accrued additional rental vehicle charges of $159.64.When I inquired about the timing of the first repair and second instance of damage, I was told the repair had been completed on Friday, May 24th, which is before I left for vacation. Dent Devil made no attempt to contact me before I left, leaving it subject to damage on their lot. Had I picked up the car, it would have been protected in my garage.