ComplaintsforScrubs & Beyond LLC
Medical Uniforms
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Complaint Details
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Initial Complaint
03/10/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 1/20/24 I ordered 5 sets of scrubs. The employee verified they were in stock with the vendor. The employee stated it could be up to a month before I received as they had to be sent to the embroiderer once they came in and then would have to be sent to me once they returned to the store. At approximately the 1 mos **** I contacted the store and was informed they still had not come in from the vendor. They said the manager was going to check on the order, I received no feedback. I called again and requested a call from the manager. I did not receive. I called approx. a week later and was told by the employee that it could take up to 4 mos. I reached out via the website and received no response. I contacted the store again today and had to leave a message. I requested a return call with an update on my order. I am required by my employer to use this vendor as they have to be embroidered.Customer response
03/18/2024
I was finally able to get in touch with someone from corporate customer service. They are going to reissue the order as they were unable to determine what had happened to the original. They have tracking info indicating it was delivered to the monroeville store but were not able to get info from them.Business response
04/16/2024
Hello *****************************,
Im following up on your order for 5 sets of scrubs you placed through our store back on 1/20/24, I understand you never received the original order, and my customer service team placed a replacement order. I show that was delivered on 2 different shipments on 3/24 & 3/28, have you received your entire order at this time?
I would like to apologize for the inconvenience and the delay in the original order, I showed it was delivered back on 2/8 but from there I cannot explain why you did not receive them.
Please let me know if you have any issue or did not receive any of the items.
Thank you,
***************************
Customer Service Manager, ******************** & **********************Initial Complaint
03/01/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I place an order on 02/18/2024 and as of 02/27/2024 none of the order had been shipped. I was told on 02/26/2024 and several dates before that via chat- that the order was still pending at the "vendor" and had not shipped and they would send message to "vendor" to contact me and stated they had "escalated" the message. I have received zero communication to date regarding pending order. Then on 02/28/2024 I checked the status of my order and saw that they had "been delivered" with a blurry photo as proof but could tell was not my address. I contacted scrubs and beyond chat on 02/29/2024 after 24 hours ( to see if package showed up at my delivery address- it had not) to inform them that I did not receive the package. I was told both chat and phone that they could send a message ( to whomever - I assume corporate ) informing them of the issue and they would "investigate" and contact me. I have not been contacted in 24 hours now and so I contacted via chat again and was told that it takes time and he doesn't know when someone will contact me. This is unacceptable customer service. I don't understand how a package is pending shipment on 27th and then shipped and delivered by the 28th? (Still no email or phone call regarding concerns.) Meanwhile Scrubs and Beyond has been paid for goods not received and I cannot get in contact with anyone who can help me with this issue. I am requesting to be contacted with an update and now a refund as I do not trust their "vendor" to actually get my order to me if re-shipped. I have spent a considerable amount of my time arguing with customer service who says all they can do is " send a message" for someone to contact me.Business response
03/29/2024
It looks like the order was delivered on 3/6/2024. If there are any other problems with the order, feel free to contact us.Initial Complaint
02/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Jan 3rd, 2024 I placed an order for 2 sets of scrubs. When I received order, 1 pair of pants was wrong size. I went to the local store and they told me all they could do was refund me and that I would have to order the pants again myself. My discount code wouldn't work so I had to call customer service to get the price changed for the one pair of pants ($35.03). On Jan 11th, I received the replacement pants which were again the wrong size so I emailed customer service explaining what their issue was and they told me on Jan 13th I would get an email when a resolution was found. I waited until Feb 15th after not hearing anything from the company about a resolution and was told that I needed to prove they were the wrong size by sending more pictures and holding a tape measure up to the pants to prove they were the wrong size! Absurd! I sent pictures of the pant tags proving they were once again the wrong size and I was once again told that the issue would be looked into and I would be notified when an issue was resolved. I reached out via email a couple more times with no response back. On Feb 28th I called again and was told that the issue was sent to the warehouse on Feb 25th, over a month and a half since my original complaint with pictures! I was told an email was sent to me asking for more pictures on Jan 31, which I have no record of and the supervisor said that the email must've gone to my spam even though nothing is in my spam and all the other emails exchanged were in my inbox. I asked for my money back AND the pants to be replaced since it has now been 2 months I have been dealing with this issue and they are only allowing me my money back OR to wait an UNKNOWN amount of time for the issue to be resolved. I still need the pants for work and have the shirt to match that I cannot wear until I get the pants and I think after 2 months of them doing nothing, it is fair to ask for my money back for the pants and to get the pants I originally needed 2 months ago.Business response
03/28/2024
I sent a message to my supervisor. It should take a couple days for a follow up. They will email the customer.Initial Complaint
12/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Ordered my daughter scrub tops with her work logo embroidered on them back on October 8, 2023...61 days ago today. Still no tops, no emails, no updates, have emailed over a dozen times with only two responses back, that gave no answers. Called almost 1.5 weeks ago, requested refund. Still no refund. Just ripped me off for $73.32.Initial Complaint
12/08/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a scrub top and it has been sitting in the label created part of shipping for well over a week. I contacted the company via chat and was told they would contact ***** then get back to me; they never got back to me, I have not received the order and the status is still the same.Initial Complaint
11/26/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I will preface this by saying I spent the last few days fighting to get my e-gift card issued. I finally got a resolution to that problem. Today, I wanted to take advantage of the Cyber Monday sale and had an additional discount code that appeared to stack. I had gotten the code from a fellow student whom had used it succesfully. On the ************** screen, my total owed reflected the discount code as being valid. After submitting my payment, the confirmation page reflected a total that was not the same as the checkout screen because it did not accept the discount code. I called customer service and the agent informed me that it would take 1-2 business days for the money to go back to my gift card, and by that time the sale would be over so I decided not to risk it given the issues I had with receiving the gift card in the beginning. He also tried the code, and said it worked on his end. I felt that the checkout process was deceitful because it told me one total and charged me another without warning, and it did not honor my valid discount code. As a nursing student, I appreciate any opportunity to save some money. I feel like Scrubs and Beyond was dishonest in this transaction and I would like my money credited back. It's not about the dollar amount; it's the principle of the matter.Initial Complaint
11/25/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
This is the worst experience I have ever had with an online order. I placed an order on November 14 which had been pending until I called customer service on the 22nd to inquire about the order. I was put on hold and eventually disconnected on, which I was later told was an accident. I had to call back and got their outsourced customer service, it was difficult to communicate at that point, but I did manage to understand that my order was being routed to another warehouse, but HAD NOT BEEN DONE until that day when I called. The outsourced customer service did nothing but repeat the standard apology scripts and stated it was impossible to expedite my order. I had to beg to speak to a rep in the US, who told me they would try to expedite my order but could not guarantee it. (Again I was told this was impossible by their overseas agents). To this day I have only received half my order, which my daughter needs to wear to work, and a second call to inquire only routes me to the overseas call center, who cannot give me any definite information as to whether I will receive the pants, without which the scrub tops are useless. I will be sharing this horrible first experience with this company on all my socials, since medical personnel who need these items to wear at their place of work deserve better service.Initial Complaint
10/28/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I ordered uniforms on 10/21/2023, totaling $137.95. On both the catalog and receipt, Scrubs and Beyond advertises exchanges of a different size and color free! I needed to return 2 items only. I started the process online only to be directed to 1) Return in store or 2) at a "Happy Box" only. Both options are poor because of distance. I called customer service to inquire about the free exchanges and was told they DO NOT do free returns anymore and the verbiage on the receipt and catalog is now void. I would have to consider this false advertising and terribly deceitful on Scrubs and Beyond's part. Now, as a consumer, I am forced to travel 16 or 25 miles, pay $5.00 for return, when they advertise free labels and exchanges. This is unacceptable and borders on being unlawful.Initial Complaint
08/24/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
The company is horrible at answering the "contact us" on their page. I sent 3 separate inquiries days apart with no response. When I called customer service, I was lied to on each occasion from being told they didn't understand why the items didn't ship when they were in stock. Then I was told items were on back order and that's why they didnt ship (called on a Monday and was told it would ship Wednesday). I gave it 2 days and received no notification for tracking information. I called customer service today and was informed there were some issues/confusion with the warehouse and the items could be shipped tomorrow. I don't believe them at this point and have cancelled my order. They have permanently lost my business.Initial Complaint
08/23/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I placed an order and used a promo code for $10 off and free shipping. After completing my order I noticed I had been charged $24.95 for expedited shipping. I immediately emailed the company and their response was it had already shipped
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Customer Complaints Summary
67 total complaints in the last 3 years.
20 complaints closed in the last 12 months.