Business ProfileforBommarito Nissan Ballwin

I have been a Bommarito customer since 2004. On March 28th, I took my car to the dealership for regular maintenance and also asked them about a technical service bulletin (***) regarding the convertible top operation. While discussing the *** with *************************, one of their employees backed another customer's car into the front of my car and did not even stop to check for any damage. He just drove away like a hit and run. I guess this happens a lot there as **** acted like it was not a big deal. When I mentioned that it was actually not okay for the employee to just leave the scene like that, ******************* acted like I was overreacting. After checking out the car for any damage, we resumed talking about the *** and **** informed me that they would diagnose the car and get a price for the repair per the ***. After the services were completed, another service advisor said that I do not owe anything for the services provided due to the earlier accident. I checked the invoice and saw the entry for the *** as promised and left the dealership.in May, I contacted Nissan Consumer affairs to find out if they would cover the cost of the *** repair under extended warranty. The assigned case manager informed me that she discussed the request with Bommarito Nissan service manager, *********************, who told her that there was no diagnostic was done on March 28th because I refused to pay the diagnostic fee. I told her that I was never asked to pay such a fee and provided her with the dealership invoice with the relevant entry. She basically said the invoice was not sufficient and insisted on a new diagnostic before she reviews my case.I reached out to ************************* and ********************* for their help with the matter. **** left me a voicemail saying he gave everything they need to make a decision. I asked him if he said anything about me not paying a diagnostic fee on last Friday and have not heard from him. Last I checked, Nissan corporate case status still requiring a diagnostic.