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          Find a Location

          Clarkson Eyecare has 144 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileClarkson Eyecare

            Optician
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            8658 Big Bend Blvd

            Webster Groves, MO 63119

            Visit Website
            (636) 227-2600

            Customer Reviews

            1.21/5

            Average of 72 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            126 complaints closed in last 3 years

            62 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            Clarkson Eyecare has 144 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              8658 Big Bend Blvd, Webster Groves, MO 63119
              BBB File Opened:
              10/1/2002
              Years in Business:
              45
              Business Started:
              1/1/1979
              Business Started Locally:
              1/1/1979
              Alternate Business Name
              • Eyecare Partners, LLC
              • Grene Vision
              • Clarkson Eyecare Lasik
              • Thoma Sutton Eyecare
              Business Management
              • Veronica Gones, District Manager
              Contact Information

              Principal

              • Veronica Gones, District Manager

              Customer Contact

              • Veronica Gones, District Manager
              Additional Contact Information

              Fax Numbers

              • (636) 200-4020
                Primary Fax
              • (618) 233-7290
                Other Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              126 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              06/29/2024

              Complaint Type:
              Billing Issues
              Status:
              Answered
              Tried to contact them regarding a bill they sent saying I owe $150. I tried several times calling the number for their billing department and they seem to have no information. Called my insurance and was told it looks like it was billed wrong and sent to the wrong insurance. This happens every year and I spend weeks trying to straighten it out. Unfortunately they dont have contact information where you can talk to someone that has access to the information. The doctor is great, but the rest of the company has extremely poor customer service. The phone number they give you for billing is out of state and they have no information other than what Clarkson says you owe them. Unfortunately I will have to stop using their services, because I dont have weeks each year to spend on trying to get their billing errors and misinformation straightened out for them.
              Read More
              Read 125 More Complaints

              Customer Reviews

              72 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Kimberly M

              07/08/2024

              I purchased contacts in April 2024 and only wanted what was covered by insurance. Clarkson told me they would request a refund. It is now July and I am still being told to wait, that the refund department hasnt answered yet. I now think this is a scam and I dont believe I will ever see that money again. Over $700! Its a shame because I like the doctor but will not deal with this business ever again. I have seen several reviews with similar stories.

              Clarkson Eyecare Response

              07/09/2024

              We apologize for the frustration and the wait that this patient is experiencing. We have sent this patient's review over to the District Manager of our Vinnings, ** location and have escalated this to her attention. We are looking into why the delay of this patient's refund happened and are working to resolve this as quickly as possible. We thank this patient for their feedback and for the opportunity to help make this right.
              Read 71 More Customer Reviews

              Local BBB

              BBB of Eastern & Southwest Missouri & Southern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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