ComplaintsforiTechshark
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Complaint Details
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Initial Complaint
12/14/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I took a 2015 Macbook pro to this shop to be repaired. Another shop told me that they thought it was the hard drive. I took it to this shop, they told me it was the motherboard. They ordered a new motherboard. It's been a month now. I have been calling regularly, and the last time I spoke with them they said it would be around November 18 when the new motherboard in. Since then I have tried contacting them and they answering the phone. I'm not able to leave a message either. I paid them a fee to have the computer examined, approximately $60. I paid $1000 for the computer. The other shop said that the computer would need to be sent to Apple, and take about a week to be repaired, costing about $750. I need to get the computer back from ITechShark.Business response
12/15/2021
We were last in contact with this customer on the 8th of December when we told him the repair would far exceed the value of the device and that he could pick up his computer at his convenience. Customer as of today (December 15th) was re contacted and he has now picked up his computer.Customer response
12/16/2021
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
12/03/2021
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
I traded in my Macbook Air for cash to itechshark but the device has MDM so itechshark shipped it back to me. However, the package was lost and itechshark filed a claim with FedEx. itechshark did not get back to me regarding the investigation result nor issue compensation for my lost Macbook Air.Customer response
12/29/2021
The company, iTechshark, has contacted me directly and resolved this complaint.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.