Business ProfileforVeterinary Specialty Services

I was referred to your facility by my Vet -********************. My puppy Zoey * month old (Chinese Shar Pei) was brought to your facility on Saturday May 11th around 11 15am. She was running a temp of ***** and was lethargic. I paid $1200.00 before you would admit her. I tried to call several times Sunday afternoon to check on her and did not get anyone to answer the phones which is ridiculous after paying this amount of money.I received a text message Sunday evening at 9pm with a picture of ****, but no update. I received a call from the doctor there yesterday morning around 715 am and was told that I could get my puppy.There was no mention to me about open wounds on her body, nor was it mentioned that her lip was also torn and hanging. I arrived to pick up **** yesterday at 915 am and a tech walked her out all she said was you will need to keep a cone on her for her open wounds, and I said what open wounds? Nothing was noted on any of the paperwork nor did anyone from your facility call me to tell me that my puppys skin was bursting open into open wounds from the swelling and extreme fever. Nor was anyone concerned that the bloodwork showed that her white blood cell count was depleted. My vet was concerned that nothing was noted about the wounds or the concern for the depleted white blood cell count and was surprised at the fact that I wasnt sent home with antibiotics for a puppy with open wounds and no immune system due to the white blood cell count. This was a lot of money to pay your facility for subpar treatment. I took my puppy straight from your facility to my vet thinking she had shar pei fever as that is what I was told from your facility. My vet then sent me to The ********************************************************* which is where she will be for a few weeks as she is in bad condition, and they are still trying to figure out what is wrong with her. This is the email I sent them with no response.