ComplaintsforArch City Tree Care
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Complaint Details
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Initial Complaint
01/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I paid this company to remove a tree in my back yard. They left about 4 feet from the ground level. I called them to come finish the job and they didn&#**;t answer.Customer response
04/20/2022
They company came out and resolved my issue.Initial Complaint
01/27/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company was hired to remove my old 50 ft oak tree in the front yard. They left two feet of tree at the bottom above the ground. The owner knew I wanted it fully removed. In the meantime, I referred him to my neighbor. At the end I asked that he clean up the limbs from the neighbor because there are the limbs in the roof and in my yard. He said he would but didn&#**;t. He also left my neighbor&#**;s tree 6 feet from the ground. My neighbor and I have both called him and he will not answer our calls.Business response
06/10/2022
I'll be calling the owner today.Customer response
06/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Customer response
06/27/2022
The company did not come back to finish the job: chopping down the remainder of the tree, grinding the stump and cleaning up the debris. I had to hire another company and pay them $500 to finish the job. He offered me $300 as a pay off to not finish the job.Business response
07/12/2022
We did come back and finish the job. She was happy and she didn't pay me until I was finished. She wanted me to grind the stump for $350 and I told her I could do it for $475. She agreed. We grinded it up and put it in a pile. If she wasn't happy, I'm not sure why she paid me. Grinding the stump was not in the contract. I reached out to her on June 10 and I went to her home. I told her I would refund her $300 of the $500 for grinding the stump. I called her again today and she didn't want to work with me.Customer response
07/18/2022
Complaint: ********
I am rejecting this response because:They did not finish the job. I had another company to come out and finish it. I paid him when they took out the tree. He never told me he would grind the stump for $475. He didn't grind the stump at all. I paid him because I thought he took it down far enough. I have not seen this man since the first week of January since he took down a tree in my neighbor's tree. He called me and offered $300. I would accept the $300. I would prefer a money order or cashier's check for the $300. I don't want him to come to my home.
Sincerely,
**** ******
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.