ComplaintsforPro Turf Lawn Service, Inc.
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Complaint Details
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Initial Complaint
06/04/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have been a Pro Turf customer for a couple of years. I sign up yearly and pay for an early bird full year amount. In 2024, I did not receive any offer to renew for any price but they came out and applied the 1st service anyways. I did not order this one-time service or the yearly service in 2024. They say "too bad, you're signed up for automatic renewal". Well, that is news to me. Had I known about automatic renewal, I would have immediately opted-out. They are trying to treat like like a yearly Utility bill and I never signed up for anything Yearly. I should not have to pay for something I did not order. I didn't even know the day they came to my house. Keep in mind, it's not like the Customer has to let them into the house. They can just walk the yard without permission and then stick you with the bill. Pro Turf has not acknowledged my written and verbal disputes in writing. They must acknowledge my dispute in writing. Now, they claim they will ding my credit. My credit score is over 800 and worth protecting. Before I retain a lawyer, I'm filing with BBB.Business response
06/11/2024
Please see the letter attached. Thank you and have a great day.Customer response
06/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, however, the letter they provided is not accurate.At no point in time, did I accept auto-renew and they did not provide documentation of that. How can I accept a yearly service when I don't know the price? They never offered me a price for 2024. In 2023, however, they did offer me an early bird price which I accepted and everything was fine.
In their response, I notice they only provide dates for each service which I of course had already paid YEARLY. They did not, however, provide any documentation about me accepting an automatic yearly renewal. Again, how can anybody accept a Year service without know the price?
Bottom line, the charge was wrote off so this is acceptable. There practice for FORCING customers into automatica renwals should not be acceptable to the BBB.
Sincerely,
**** *******
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.