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ComplaintsforThe Foot Doctors of Kansas City, PC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/11/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 06-13-2022, I had a procedure performed on my right foot (callus removal) while the receptionist requested my $20.00 co-pay although none was required as my health plan allows 85% paid on services. My eob arrived 8-26-2022 illustrating the break down of the visit indicating my liability was $16.49. An overpayment of $3.51. This is actually the second time this has happened at the same facility for the same doctors in which I struggled to get the reimbursement. Numerous office contact has been made at the office and I am being told I will be paid but nothing has happened. On 09-28-2022, I spoke with the office supervisor, ******** at the ***** ****** * *** ***** ******** *** ** ***** *** ** ************. I was informed there was a staffing issue, errors were made and the refund was on the way, yet nothing has transpired.Business response
11/07/2022
see attached.
The patient was sent a check for $3.51 on 10-7-2022. The check was received by the patient and since been cashed. We apologize for the delay, after the call from the patient on 9-28-22, the request for the refund was sent to our accounting department, the check was then cut and sent to the patient on 10-7-22.
Customer response
11/09/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The timeline for sending the refund was later than the what the business indicated but nonetheless completed.
Regards,
****** ********
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.