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Find a Location

Aspen Dental has 1 locations, listed below.

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    Business ProfileforAspen Dental

    Dentist

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1100 NE Coronado Dr, Blue Springs, MO 64014
    BBB File Opened:
    3/17/2023
    Business Management
    • Dr. Joseph Formanek DDS, Owner
    Contact Information

    Principal

    • Dr. Joseph Formanek DDS, Owner

    Customer Contact

    • Dr. Joseph Formanek DDS, Owner

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/25/2024

    Complaint Type:
    Billing Issues
    Status:
    Answered
    Initial visit was 01-15-24, extraction 01-22-24 follow up 02-5-24. No new appointment set. Scammed out of $14,150 and no work done. Aspen told me that I needed all of my teeth pulled because it would cost me thousands for root canals. So, I would have to have implants because dentures would not work for me. They had me take out a loan with Care credit for 9 grand which they already took out 5 from my ins too, and when my loan wouldn't cover the set they said I would have to have top dentures and implants on bottom. My total would be 9,150.00 from me and 5 grand from my ins and no more extra. They pulled my teeth with no sedation which I asked for and they said no, not even numbing gel before the shots. They were rough in pulling. I kept choking on broken teeth fragments and was yelled at for moving to motion with hands. It was horrifying. I dealt with the pain but the temp dentures do not fit at all and are too large and my mouth will not close. follow up visit the dentist would not see me and the tech said there was nothing she could do about fixing them she wasn't worried about my first set. I am because I can't eat or speak correctly. I paid a lot of money up front. Then I get a bill for 600.00 that I wasn't supposed to be charged for extra and I did. Also they said on bill they did a bone graft. Which is not true because all they did that one visit was pull teeth. I have tried calling numerous times and keep getting hung up on by the automated system. I have emailed ******* **** several times and no reply. I have even called corporate to wait every time for more than 30 min which I do not have time to wait. I was told that I would get implants and the tech said no they are going to be snap ins. That is not what I wanted. They scammed me and I haven't had any work done except extraction. I want a refund and I will go somewhere else that treats people better. This is not acceptable. I hope someone with authority sees this and can help me.
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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Allison B

    1 star

    06/19/2024

    They botched my tooth extraction, left 4 fillings rigid and uneven to the point where I actually had to force floss through because it was basically fused to all the other teeth. I have EXTREME dental anxiety, they told me they would prescribe me a valium, and we had TALKED about this 2-3 times before the scheduled extraction, just to come in the day of and be told that I wouldn't because I should've gotten it filled on my OWN? This was NEVER discussed, and how is an individual supposed to just call and request a pharmacy to fill a script for valium without a prescription? I was extremely upset and terrified, crying in the chair while waiting. The assistant saw me upset and crying, said "it'll be fine, I'll talk you through it!" and walked out like that would've helped. I sat and waited 30 minutes after the scheduled appt before even seeing the dentist. The dentist was AWFUL, digging around for 40 minutes, his arm was laying on my face the entire time with all his weight, stretching my mouth open the entire time WITH his METAL tools. The hygienist didn't give me water at all the entire time! My mouth was so dry from being held open with the tools, it felt like my lip was being ripped apart. The dentist was pulling so hard on my face that I was completely smashed up against his chest the entire procedure. I was shaking and crying the entire time. The dentist randomly decided to drill into my tooth to break it purposely. When the tooth was officially out, the dentist left without saying goodbye and I did NOT receive an x-ray to ensure ALL the tooth had been removed. My face had scratches and was so red afterwards due to how horribly the dentist handled me! I was told it might bleed up to 2-4 hours after procedure. It CONSISTENTLY bled (not just blood-tinged saliva, full blown bleeding/soaking gauze with blood) FOR 48 HOURS. 3 weeks later, my extraction site still bleeds, and I STILL have the deep-rooted nerve pain that I felt when the tooth was still there! BOTCHED!

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