ComplaintsforSBD Housing Solutions, LLC

• Initial Complaint

  03/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This started 2.28.24 and ended 2.29.24. Maintenance came out (second day due to overtime issues this couldn't be done on day 1 or even addressed) to do some repairs. He halfway fixed my doorknob and said he will come back tomorrow 2.29.24 for the others He arrived around 2pm. He left when asked did I have the screws and hardware I did not. He finished the job at 3:45 roughly and I was told I'm being charged back for repairs in a broken faucet $250.00. This is not in my lease and unacceptable. I need the charge removed and/or terminate my lease

  

  Business response

  03/12/2024

  SBD Housing Solutions is committed to providing exceptional customer service as well as safe and reliable housing to our residents.  Our residental lease agreement is a legal binding document that outlines policies and clearly defines the responsiblities of both the tenant and the landlord.  *** **** reported a maintenance issue to our team and it was addressed per the terms of our lease agreement.  Due to the fact that the reported maintenance and subsequent repairs were identfied as being outside the scope of regular wear and tear and / or caused by negligence or improper use, the cost of this repair was charged back to the resident.  *** **** disagreed with this determination and subsequently made the decision to refuse maintenance at the home.  The refusal of maintenance is a clear lease violation and next steps are specifically stated in the signed lease agreement.  SBD followed the process outlined in the lease and issued a violation with a 10 day cure period.  On the 11th day, another attempt at maintenance was made and again, *** **** refused to allow the technicians to enter the home.  Throughout the repair process and for the duration of the cure period, the property management team at SBD has been in contact with *** ***** working to ensure she has a full understanding of the terms of her lease and her responsibilities as the tenant in the home.  Despite repeated attempts at communication and resolution, *** **** provided written notice of early termination of her lease agreement.  SBD has received and acknowledged the written notice and will proceed, per the terms of *** ****** signed lease agreement.

  

  Business response

  03/28/2024

  As an update to this case* *** **** contacted our office directly after receiving the response to her complaint.  Our Director of Property Management has discussed the situation with her in depth and she has agreed to pay the maintenance chargeback fees, allow access for future maintenance needs and reverse her Notice to Vacate.  This issue has been resolved.

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been renting from SBD now for 6 months now I have been complaining about my neighbors at **** * ******* *** **** * for about 4 months of those , they are lease violations, smoking large amounts of marijaunna and it coming over to my unit heavy I have 3 children under 11 years. It is messing with our heads causing head aches , stomach aches to the point were we wake up and have to open our windows and front and back door so it can air out of our unit. Also burning of our eyes it’s really strong. They do it every night between the hours of 9pm - 3am sometimes 4am. They are blasting music throughout the night loudly were we are also having to get up and knock on there door but no answer but they do have a ring camera to were one time I knocked I heard laughing. I’ve called the cops plenty night and filed complaints. I have informed SBD housing of all of this. They have 3 dogs in the home that come over to my side and poop on my area one time I reported to SBD housing that I stepped in poop on my front porch. The neighbor and his girlfriend fights and have the cops come every other night . I have a camera as well so I have proof of things. I’ve reported trash being thrown in my yard and me having to pick it up. The neighbors just do not care . They are rude and just don’t care. The neighbor has went out back and shot his gun a few times . I’ve been threaten . I reported all of this and the only thing they said before stop responding to my recent reports is basically they can’t do nothing about it and call the cops . BUT smoking marijaunna is a LEASE VIOLATION in the home . I’ve even had police come and they reported weed at the neighbors and told me the best thing to do is get in touch with leasing and I’ve done that alot of times and there is no resolution. I am paying my rent and I pay on time I’m a great tenant with good rental history. But this is wrong what do I do ?

  

  Business response

  02/23/2024

  SBD Housing Solutions is committed to providing safe and reliable housing to each of our valued residents.  We have received multiple communications from Ms. ***** detailing concerns about her neighbor.  We have addressed these concerns to the fullest extent allowable by the terms of our lease agreement, to include conducting a full property inspection at the address reported.  No evidence of any lease violation was found as a result of this inspection.  Ms. ***** has been encouraged to contact the police regarding concerns that are not enforceable by our lease agreement or outside of the hours that we conduct regular business.  A police report identifying lease violations would prompt further action.  As part of our attempts to reply to and address her concerns, we requested from the local police department, the history of calls and reports since Ms. ***** moved to the residence in question.  We did receive documentation of several calls, made by both neighbors, however none resulted in a report being filed.  SBD Housing Solutions has made every effort to resolve the concerns reported by Ms. *****.

• Initial Complaint

  03/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We have requested for leaks and foundation issues to be fixed in our home and nothing has been done. There is water and mold in our basement from cracks in the foundation. There is leaks in our garage from our master bathroom subflooring being rotted out by water damage. Our roof has a hole in it from animals and water is leaking into our bathroom.

  

  Business response

  03/21/2023

  SBD Housing Solutions takes the concerns of our residents seriously. The initial concern was submitted to our maintenance department in mid-October. Since that time we have been coordinating 10 separate service issue concerns. Several of these items are completed and there are others than now have received the appropriate bids and approvals and are in progress. In order to communicate with our resident the CEO of SBD Housing Solutions and Maintenance Coordinator visited the home and reviewed concerns in person last month. Since that time additional work has been approved and is in progress.
  
  We are committed to providing both resolution to items and clear communication as we wrap up the approved work at the home.

  Customer response

  03/21/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  Better Business Bureau:
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  Regards,
  ***** *********

• Initial Complaint

  02/18/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This business takes its time fixing problems within the properties they rent out. I was rented an apartment that has no proper stripping around the front door. During these cold weather months I’ve reached out to SBD HOUSING (whom I rent through) to fix this tragedy. It’s unfortunate that I can not enjoy my home because it’s always so cold. It’s hard to call it a home. My gas bill is extreme higher than what it would normally be. January’s bill was $40 extra dollars because I’ve had to use so much gas to feel half way warm within my own home. I’ve reached out to Sbd housing on 1/23 via email and via their tenant portal online for all maintenance requests. Reached out again 1/27 to tell them no one has been in contact with me about the situation. (Their voicemail says they get back to you in 2 business days) on 1/30 ********* ********** reached out to me via email stating that they have not received my work order via the tenant portal. Then emails back and says they found it. On 1/31 I receive an email stating maintenance would be out on 2/2 (with no time window) 2/2 comes and it’s a snow storm so my appointment is canceled, understandable. On 2/4 I reach out via email to reschedule the 2/2 appointment. I get no response. I’ve called multiple times and left voicemails as well. 2/15 I reach out again stating that it’s been weeks since any one has gotten in contact with me, no response. I’m very discouraged as a tenant that I’m being forced to live in conditions that cause it to be extremely cold in my house without anyone trying to fix, let alone reach out to me. I’d like to be compensated for my time and energy trying to contact them, my gas bill and I’d like for them to fix the issue.

  

  Business response

  03/17/2022

  There were two service tickets created for her, one in November 2021 and one in January 2022. Both were resolved and no other tickets were received/created. One of our property management team members reached out and spoke with the tenant this morning. The tenant stated that any remaining outstanding issues had been resolved about a week and a half ago.
  
   
  
  Please let me know if you need anything else from me to help resolve this issue.
  
   
  
  Thanks again,
  
   
  **** *********

• Initial Complaint

  11/11/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I have been renting for the over 3 years. I have been paying online for 2 years and the owner enables me from making payments online and gives me no notice but is charging me late fees. ********* the owner is so rude, unprofessional and doesn’t fix anything.

  

  Business response

  12/06/2021

  Per our lease, any tenant with 3 NSF payments (non-sufficient fund) are removed from the ability to pay online. 

  Customer response

  12/07/2021

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Assumed Answered] 
  
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ******* ******

• Initial Complaint

  11/09/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am the tenant at **** ** ********* ***. I first reported flooding of my basement in May of 2019. The first report went unanswered. I filed another report about the flooding as it happened again a few days later. By the time I filed the second report, mold was growing on the walls. I sent pictures and videos to the property manager of the damage. There was communication via phone and email regarding this issue where the property manager stated she would take care of it, but it was not followed up on. I filed another maintenance request mid June 2019 regarding a new additional leak. The property manager sent a maintenance man to look at the damage. He stated he has no knowledge of how to address mold issues, so he ripped sheet rock from the areas containing mold and sprayed mold spray in areas that were visible. He then left all those materials on the back porch. He stated he would be back to finish the job and never returned. I called the property manager to address this issue and a work order was put in for a foundation check, but the company contracted to perform this could not do so for a month. It rained again a few days after this, so I filed another report regarding the flooding that was happening all over the basement. Property manager responded with being behind and would send someone soon. The maintenance guy that had been here previously stated he has reported what needs to be fixed to property manager several times and does not know why it hasn't been fixed. For next several months, I emailed and called property manager regarding mold growth. Went unaddressed until November 2019. Maintenance man came out again and calked a few areas and sprayed mold spray. Mold continued to grow and flooding continued throughout 2020 - COVID-19 could not have people in home (I am immunocompromised). Mold issue reported again in Sept. 2021 when I brought all documentation showing mold not addressed. Did mold test next day. Came back with black mold. Reported this.

  

  Business response

  12/06/2021

  SBD Housing called the City Inspector to look at this property and the issues have been addressed.

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