Customer ReviewsforOne Call Fitness Repair

Personable, responsive, great know-how/skills, and wonderful service orientation that is always consistent!

Love this company. They are responsive to service requests and the technicians have been professional and knowledgeable.

*** with One Call Fitness Repair did an excellent job repairing the damage done to my stationary bike by the previous repair company.He also did a very good job diagnosing and documenting other issues (malfunctioning tablet/screen, bent bolts that hold the pedals in place), and informing me that he will order the parts to repair those issues. Then he gave me instructions on how to replace those parts when they are delivered.Overall, very professional and knowledgeable about the equipment and process to repair that equipment.

We ordered a treadmill from Horizon Fitness, which was delivered and set up with "white glove" service (a third party). Unfortunately, the installers botched the job and Horizon set up an appointment to have a tech from One Call investigate why the treadmill was so loud and not working as expected.**** showed up and could tell immediately that the treadmill had not been lubricated and that the wiring harnesses were clipped together backward. He corrected the cabling issue, lubricated the treadmill and showed me how to do it for future reference. The installers also set it up aiming in the opposite direction we had asked for, so **** happily agreed to reposition it. In doing so, he discovered the center support bar was installed backwards and the tray was installed incorrectly as a result. He fixed both of these issues, repositioned the treadmill and let me know exactly what kind of extension cord I would need in order to provide sufficient power.As someone who manages IT support engineers for a living, I understand the value of good customer service. ****** work ethic and customer service skills are top-notch and it's evident he takes a great deal of pride in his work. If I need to have any repairs done in the future, he's definitely the guy I'm requesting. Thank you very much, ****!!!

Purchased a Nordictrack treadmill and that was easy but then it went downhill from there. Treadmill was ordered in November and not delivered until December 13th. The delivery was a freak show with the truck driver insisting he could not move the machine without help into the garage. Then he asked me out and it was creepy.It has been one thing after another and finally *** with One Call Fitness pushed and pushed and resolved a nightmare situation that started at the time of purchase. *** went above and beyond, was sincere in trying to help us, and followed through on everything she said. One Call Fitness is coming to move the machine, assemble it, and handled it all with so much professionalism and kindness. I cannot recommend this company more highly. Nordictrack/Icon Fitness needs help with customer service and could take lesions from One Call Fitness!!

Great customer service. *** arrived as scheduled and contacted me 15 minutes prior to his arrival. He was very knowledgeable and friendly and took pride in the work he was doing. I'll definitely use One Call Fitness for any future needs.

One Call Fitness Repair was professional and effective. They communicated well, too.