Business Profilefor3 Bridges Raft Rental

On June 10th we rented a raft from 3 bridges. We have rented multiple times. We go on 2 float trips a year and use this company. Our group ranges from 30-50 people. This particular raft was for our kids. When we went to sign the paperwork for the raft rental they convinced us we should upgrade to the larger raft they have. We thought it would be great with 6 people we could spread out. The bottom of the raft had several holes along the sides on the bottom of the raft. We questioned as soon as they told us it was ours…isn’t water going to get inside? They answered this is an e1 river and this is an e5 raft. Whatever that means. We trusted them everyone got in their rafts and within 5 minutes of the 7 hour float we were in calf deep water. Our legs were raw from sitting in water for 7 hours. Our cooler instantly dumped because it was floating in water in the float. There was no dry area. We lost our sandwiches for the day, my husbands radio was ruined, his wallet was ruined our towels were soaked. It was a miserable float and we lost all our stuff in the first 10 minutes. Our kids were devastated. At the end of the float we mentioned what happened and were told it was an e4 float now(they changed from what they said earlier) they said well there’s holes in it of course water will get in. We called the Monday after the float and played phone tag. We were told they would do a trial float on their own that Saturday because they haven’t done that yet so they could see what happens. So they put us on a float they had never tested. My husband called several times after getting no response. When he did get ahold of the older man he said oh we didn’t float it but we let another customer and they didn’t complain. He admitted they didn’t have enough air out in it. When we asked for a full refund we were told if he can get his money back for all these new floats then he’ll refund us. My husband said so I’m not getting a refund. The old man’s response was NO.