7 Customer Reviews
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Review from Amanda M
1 star06/21/2023
1. The customer service and guest relations, at Silver Dollar City, is and has been horrific. 2. For a billion dollar business, the web site is also horrific to navigate, so much that I have called to double check times and dates of business hours, prior to travel for decades. 3. The way they treat handicapped guest is repulsive; I dealt with it year after year for my nephew. 4. They oversell season passes, to a point that it must be a violation to maximimum capacity standards, but the City of Branson turns their head and allows cover up for restaurant health dept violations, in addition to safety violations for the Herschends. 5. I have seen the rides broken down many times and have been evacuated off of them, but you will never get news coverage on injuries and deaths. 6. Their new IT system is non-functional, but more so, the management is severely lacking in training and basic customer service skills.Review from N. D.
1 star02/09/2023
I have tried to discuss my concern with several Silver Dollar City representatives. I purchased 3 season passes for my family in 2020 when the park was closed for the majority of the year due to Covid, since my husband and I both work in healthcare and my mom is a transplant patient we were unable to use them. I received an email saying we could roll them over for the 2022 season (for a few of course) , however when I tried multiple times to do this (with phone calls and emails) I did not hear back. Now we are out over $500 and they will not refund ** or allow ** to use passes this season. Really ruining such a good relationship with a supposed faith based park.
Silver Dollar City, LLC Response
02/15/2023
We have reached out to Nida and left messages on multiple occasions. We will continue to email and call **** in hopes we may resolve the issue.Customer Response
02/15/2023
*** had several phone calls with the same representative who simply kept saying the same thing, that they couldnt roll over passes or do anything to help me. Monday I received an email asking me to call because they have a solution. I have called back twice and responded to the email but have not heard back yet.Review from Janet Y.
1 star08/05/2022
We have been to Silver Dollar City twice in the last 9 months. Have not been there for 20 years. Sure dont plan going back. Last winter we planned to see the Christmas lights. Was at the park early waited and waited to get in and finally after a couple hours were turned away because of a fire. I understand they couldnt let us in but we did not feel like the cared at all. We had driven over 3 hrs. Had hired a ranch hand to house sit and feed animals. Paid for a hotel for two nights. And didnt get to see what we came for. Had tickets to another show the next day so couldnt do sdc the next day. So we had a family reunion on ************ this week. 21 of **. EVERYONE was disappointed in SDC. Waiting time was over an hour some two hours. Once after waiting two hours they closed the ride before we could get on. Two of our family were forced to climb down a ladder to get off of a ride. Really!!!! Not a place our family will return. Not a place we will recommend.Silver Dollar City, LLC Response
08/08/2022
Hi *****,We are sorry that you continue to be disappointed with our park services and entertainment. We had hoped your recent visit would have been a positive memory for you and family. Thank you for sharing your thoughts again on how we can continue to improve our services and offerings.Review from ANNA P.
1 star05/08/2022
I was sold season passes, trailblazer, digital photo card, and mugs but nothing has been able to be used. Rides won't let us ride because of our girth even though the latches latch, most of the ***** were broken and shut down, had to have a credit or debit card at any of the drink kiosks like the frozen lemonaid stands & ect. Well if you could find one open that is and all I had on me is cash so we managed to get 1 refill apiece on our cups. Because we stood in line at 1 of the restaurants to get a refill. At this point I waisted money and now know why people call this place steal your dollar city. It is not worth anything I have paid for thid horrible experience.Customer Response
05/08/2022
Plus I have never seen an amusement park so afraid of cash in my life. Not to mention so much items closed down and so many employees without a clue to answer questions.Review from Melissa R
1 star03/21/2022
Would rate zero stars if I could. Absolute nightmare. Not a single ride with less than an 80 minute wait, some were at 180 minutes! Every child in the park was crying and complaining of wanting to go home and all the parents were stressed out because its so expensive and the biggest scam ever. Will never EVER return to steal your dollar City, avoid this disaster.Review from Brice W
1 star12/31/2021
We went today and waited hours just to get in. The psrk was so full, we could not ride anything or even get anything toneat because of ridiculously long lines. With covid, they allowed waybtoo many people in the park and we could not re-enter afterbleaving to go get something to eat in town. There were thousands of people waiting to get in that had already pre-purchased tickets. Twrrible experience and a waste of time and money.Review from joshua p
1 star10/18/2021
family of five went to silver dollar city on 10/16/2021. drove 4 hours to this park and upon arriving and entering the park could not get on a single ride without waiting over a hour and half. couldnt get any food without waiting over a hour. with that being said we left after just short of 4 hours and returned home. will never return to this park again..
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