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          Showboat Branson Belle-WRL Laytons has 1 locations, listed below.

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            Business ProfileShowboat Branson Belle-WRL Laytons

            Dinner Theater

            Contact Information

            4800 State Highway 165

            Branson, MO 65616

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            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            A+

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            Business Details

            Location of This Business
            4800 State Highway 165, Branson, MO 65616
            BBB File Opened:
            12/31/2018
            Business Management
            • Mr. David Kesterson, Vice President of Finance
            Contact Information

            Customer Contact

            • Mr. David Kesterson, Vice President of Finance
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            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            09/08/2021

            Complaint Type:
            Billing Issues
            Status:
            Answered
            We purchased tickets to the 12:00 show for my daughters birthday, on September 7th. We were emailed a confirmation on the 6th. Which showed our ticket numbers etc, with the heading “ Our customer satisfaction is our top priority”… what a joke! The morning of the 7 we were all getting dressed for the show and my daughter received a text and then a call saying they overbooked and our only solution was a refund or to pay an extra $95 to sit at the captains area. We told them that wasn’t acceptable. They obviously had seats at the captains area but refused to correct their mistake by giving us those seats without holding us Hostage for an extra $95. I originally spoke to **** who said we were disconnected due to a bad connection. The second person I spoke to reiterated the same solution. Obviously their company policy has nothing to do with being in the service business. It’s absolutely disgusting that on my daughters birthday they over booked their ship And ruined our day!
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            BBB of Eastern & Southwest Missouri & Southern Illinois

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