Business ProfileforBranson King Resort and Suites

On May 5th I went online to the Branson King Resort's web site and reserved a condo for the dates of May 24, 25 and 26 of 2024. I received conformation by email. The total cost was to be $278.04. On Wednesday May 22, 2024 I called and canceled those reservations. The person who took my call told me they canceled the reservation and that is where I thought is was concluded. On the 24th of May 2024 I go to pay for something and I have no money. The resort charged me full price. **** confused me with another person staying that weekend named *******************************. They have stated that fact to me through text with the manager ****.The issue is **** can not figure out how to refund my money. In text **** has admitted they made a mistake and that the resort owe's me a refund, but they can't get it to go through she claims. "I have tried three times and its to much of a pain to deal with". Barb's exact text to me on Monday June 10th. **** ignored my requests for a refund for a week and a half as she was convinced I was this ***** person trying to get over on her. I had to high light the name and address of my confirmation email to get her to realize I was not associated with this ***** person. This had been the worst place and person to deal with on every level. Rude as I have ever been treated by anyone. My conformation number was *******. I just want my refund asap. I have all correspondence with the manager either in text form or recorded on a recording app. I have proof of everything I'm stating. This has went on too long already. **** is now asking if my bank will stop payment. It's way to late for that. My bank can't help me. I hope you can. This amounts to theft, and I am getting the paperwork together to file in court. Not sure how it is in ********, but they have to come here to Oklahoman for court. They will pay for everything I'm out on trying to get this resolved if it comes to that. I hope you can keep it from going there. Thanks